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PrimalXML 2014 Version 4.0.30 crashing constantly

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klawson
Posts: 9
Joined: Sun Mar 03, 2013 12:42 pm

PrimalXML 2014 Version 4.0.30 crashing constantly

Postby klawson » Tue Sep 23, 2014 3:47 pm

My system is running Win 8.1 and I'm using 64 bit PrimalXML 2014 Version 4.0.30. I'm experiencing a crash when editing a SCOM management pack. What I do is attempt to insert an uppercase letter (G,R). This a consistent crash. Here is the error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PrimalXML.exe
Application Version: 4.0.30.0
Application Timestamp: 541b0eae
Fault Module Name: PrimalXML.exe
Fault Module Version: 4.0.30.0
Fault Module Timestamp: 541b0eae
Exception Code: c0000005
Exception Offset: 0000000000049ad3
OS Version: 6.3.9600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: b240
Additional Information 2: b240883d64da73bc9ba1f806a2434bda
Additional Information 3: bdc6
Additional Information 4: bdc6f890612ffc771e5375fe77a72b10
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klawson
Posts: 9
Joined: Sun Mar 03, 2013 12:42 pm

Re: PrimalXML 2014 Version 4.0.30 crashing constantly

Postby klawson » Tue Sep 23, 2014 3:55 pm

By the way, I can copy and paste uppercase 'GAR' within the doc (from another line) and save it. I just can't use the Shift-G key strokes. Very strange.
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

Re: PrimalXML 2014 Version 4.0.30 crashing constantly

Postby davidc » Tue Sep 23, 2014 3:58 pm

Can you zip and email the xml file to support@sapien.com. Please include detailed steps on how to reproduce the error.

Thank you,

David
David
SAPIEN Technologies, Inc.
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

Re: PrimalXML 2014 Version 4.0.30 crashing constantly

Postby davidc » Tue Sep 23, 2014 3:59 pm

Never mind I was able to reproduce the issue. We are looking into it.

David
David
SAPIEN Technologies, Inc.
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

Re: PrimalXML 2014 Version 4.0.30 crashing constantly

Postby davidc » Fri Sep 26, 2014 10:47 am

Please update to the latest build. It will resolve the issue.

David
David
SAPIEN Technologies, Inc.

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