Page 1 of 3

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Wed Apr 25, 2012 8:29 pm
by sapien@leafgrove.com
PrimalXML 2012 v3.0.0 Crashes on StartupPlatform is Windows 7 Ultimate x86, fully patched. Output from crash notification below.Any advice apprciated. Thanks.James Problem Event Name: APPCRASH
Application Name: PrimalXML.exe
Application Version: 3.0.0.0
Application Timestamp: 4f8864df
Fault Module Name: PrimalXML.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4f8864df
Exception Code: c0000005
Exception Offset: 0000eafa
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 4:16 am
by davidc
I'm unable to reproduce the error on my end. Can you provide additional information that may help? For example do you see the splash screen?Can you also verify you have the Microsoft Visual C++ (x86) Runtime installed?When the crash occurs can you create a dump file? Start the Task Manager. Go to the Processes tab and select PrimalXML.exe while it is still displaying the crash dialog. Right-click it and Create Dump File, then zip and email it to support@sapien.com. Thank you, David

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 4:25 am
by sapien@leafgrove.com
Hey David Error happens identically at every app start. Yes, there is a splash screen, and it even opens the XML file if I try to start it by double-clicking one. The GUI seems to load completely before the failure occurs. VC++ x86 installed, v2005 and v2008 with a bunch of patches on both versions. Other Sapien software also functions fine. I have created the dump file, but even zip'd it's 42Mb, so can't email. Please provide an upload location.Cheers James

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 4:49 am
by davidc


So if you load PrimalXML without loading a file it still crashes?As for the dump file, I sent you an invite to DropBox so you can upload the file there.David

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 4:53 am
by davidc
Do you have a copy of PrimalXML 2011? I'm curious if this also occurs in the previous versions. David

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 5:43 am
by sapien@leafgrove.com
Yes, with or without a file to open, it crashes every time. I never used the previous version so can't comment. No drop box invite turned up.James

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 6:08 am
by davidc
I sent the invitation to the email listed in your profile. David

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 6:17 am
by sapien@leafgrove.com
@#*&%$ spam filter. Upload started. Looks like it'll be there within 30 minutes. Cheers James

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 7:02 am
by davidc
Can you try the following: Delete the following Registry Key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012BCGWorkspace Set the Following Registry Value to 0:HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012OptionsShowStartPage After changing the registry run PrimalXML again and let me know if it crashes. Thank you, David

PrimalXML 2012 v3.0.0 Crashes on Startup

Posted: Thu Apr 26, 2012 10:10 am
by sapien@leafgrove.com
No more crashes. Thank you. Are you able to explain what happened?Cheers James