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PrimalXML 2012 v3.0.0 Crashes on Startup

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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Fri Apr 27, 2012 4:25 am

Please export the following Reg Key and put it in drop box:
HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012Recent File List
Looks like it may have something to do with the recent file list.
David
davidc2012-04-27 11:26:38
David
SAPIEN Technologies, Inc.
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sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Fri Apr 27, 2012 4:31 am

No such key!
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Fri Apr 27, 2012 4:37 am

Hmmm possible you haven't opened a file and closed PXML yet. Try the latest exe. If it crashes please upload the latest dump.
David
David
SAPIEN Technologies, Inc.
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sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Fri Apr 27, 2012 4:49 am

No, I opened a file, closed it and closed PXML, still no key created.
New EXE doesn't crash when loading start page manually or onstartup.
Popups are:
Build Path(2)
Check File(2)
Open Start Page(2)
Load Recent
Load Installed Apps
Load RSS
Load HTML
Brackets refer to difference between manual and onstartup loading.
Cheers
James
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davidc
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Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Fri Apr 27, 2012 5:10 am

I will release the new service build soon.
Looks like you have an issue with your MRU list on your computer. It is possible that it is disabled on your computer.
David
David
SAPIEN Technologies, Inc.
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sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Fri Apr 27, 2012 5:15 am

Possibly, although no other symptoms present.
Please let me know when the new build is available.
Thanks for your help.
Cheers
James
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Fri Apr 27, 2012 6:57 am

Can you export the following registry node and email it to support@sapien.com?

HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML

We want to see if there is anything out of the ordinary to explain the problem.

David

David
SAPIEN Technologies, Inc.
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Sat Apr 28, 2012 5:18 am

The service build is now available.
David
David
SAPIEN Technologies, Inc.

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