Support Forums

PrimalXML 2012 v3.0.0 Crashes on Startup

Product support for PrimalXML users
Forum rules
DO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
User avatar
sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup
Platform is Windows 7 Ultimate x86, fully patched. Output from crash notification below.
Any advice apprciated. Thanks.
James

Problem Event Name: APPCRASH


Application Name: PrimalXML.exe


Application Version: 3.0.0.0


Application Timestamp: 4f8864df


Fault Module Name: PrimalXML.exe


Fault Module Version: 3.0.0.0


Fault Module Timestamp: 4f8864df


Exception Code: c0000005


Exception Offset: 0000eafa


OS Version: 6.1.7601.2.1.0.256.1


Locale ID: 2057


Additional Information 1: 0a9e


Additional Information 2: 0a9e372d3b4ad19135b953a78882e789


Additional Information 3: 0a9e


Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

User avatar
davidc
Posts: 4448
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Thu Apr 26, 2012 4:16 am

I'm unable to reproduce the error on my end. Can you provide additional information that may help? For example do you see the splash screen?
Can you also verify you have the Microsoft Visual C++ (x86) Runtime installed?

When the crash occurs can you create a dump file?
Start the Task Manager. Go to the Processes tab and select PrimalXML.exe while it is still displaying the crash dialog. Right-click it and Create Dump File, then zip and email it to support@sapien.com.
Thank you,
David
David
SAPIEN Technologies, Inc.
User avatar
sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Thu Apr 26, 2012 4:25 am

Hey David
Error happens identically at every app start.
Yes, there is a splash screen, and it even opens the XML file if I try to start it by double-clicking one. The GUI seems to load completely before the failure occurs.
VC++ x86 installed, v2005 and v2008 with a bunch of patches on both versions. Other Sapien software also functions fine.
I have created the dump file, but even zip'd it's 42Mb, so can't email. Please provide an upload location.
Cheers
James
User avatar
davidc
Posts: 4448
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Thu Apr 26, 2012 4:49 am



So if you load PrimalXML without loading a file it still crashes?

As for the dump file, I sent you an invite to DropBox so you can upload the file there.

David

David
SAPIEN Technologies, Inc.
User avatar
davidc
Posts: 4448
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Thu Apr 26, 2012 4:53 am

Do you have a copy of PrimalXML 2011? I'm curious if this also occurs in the previous versions.
David
David
SAPIEN Technologies, Inc.
User avatar
sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Thu Apr 26, 2012 5:43 am

Yes, with or without a file to open, it crashes every time. I never used the previous version so can't comment. No drop box invite turned up.
James
User avatar
davidc
Posts: 4448
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Thu Apr 26, 2012 6:08 am

I sent the invitation to the email listed in your profile.
David
David
SAPIEN Technologies, Inc.
User avatar
sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Thu Apr 26, 2012 6:17 am

@#*&%$ spam filter. Upload started. Looks like it'll be there within 30 minutes. Cheers
James
User avatar
davidc
Posts: 4448
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby davidc » Thu Apr 26, 2012 7:02 am

Can you try the following:
Delete the following Registry Key:
HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012BCGWorkspace
Set the Following Registry Value to 0:
HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012OptionsShowStartPage
After changing the registry run PrimalXML again and let me know if it crashes.
Thank you,
David
David
SAPIEN Technologies, Inc.
User avatar
sapien@leafgrove.com
Posts: 14
Joined: Wed Apr 25, 2012 8:29 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Postby sapien@leafgrove.com » Thu Apr 26, 2012 10:10 am

No more crashes. Thank you. Are you able to explain what happened?
Cheers
James

Return to “PrimalXML”

Who is online

Users browsing this forum: No registered users and 2 guests