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PrimalXML setup at every startup

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criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Sat Jan 29, 2011 12:29 am

Hi,

I'm not sure exactly what occurred to cause this, but every time I start my computer the PrimalXML 2009 Setup wizard will begin. I can either cancel out of it or complete the installation but the setup restarts the next time I start my computer. I have used the modify, Repair, and even the Remove option of the setup but none of them have prevented the setup from starting when I start my computer.

1. What exact version and build number of PrimalXML you have - version 1.014


2. What operating system you are running - XP sp3


3. What specific language this concerns, if applicable. English

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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML setup at every startup

Postby davidc » Sun Jan 30, 2011 3:04 am

Hello,



We are looking into the issue and we will need the following information:

1. Did you install PrimalXML using the standalone installer or using the PrimalStudio installer?



2. Is your user account limited or an administrator?


3. Have you tried to do an uninstall via the Control Panel, reboot, then reinstall?


Thank you,


David
David
SAPIEN Technologies, Inc.
User avatar
criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Sun Jan 30, 2011 9:53 pm

The original install was with the Studio installer. I have full admin capabilities on my PC.

I will uninstall through control panel, reboot and reinstall and inform of the results.


Thanks,


Bob
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML setup at every startup

Postby davidc » Mon Jan 31, 2011 1:26 am

If you can, please try the stand alone installer and see if it makes a difference.

David
David
SAPIEN Technologies, Inc.
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criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Tue Feb 01, 2011 10:38 pm

I uninstalled Primal XML from the add/remove control panel. Before I did I noticed that all of the other parts of Primal Studio (PrimalScript, PrimalSQL, etc.) had their regular icons in the add/remove panel but Primal XML had the generic icon next to it. Just a bit of information in case it helps with anything.

So anyway, I uninstalled PrimalXML from the control panel and rebooted and still got the PrimalXML setup wizard after I logged in.

I'll try using the stand alone installer now and see what happens.

Bob
User avatar
criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Wed Feb 02, 2011 12:08 am

I reinstalled PrimalXML using the stand alone installer. After installing I opened PrimalXML to make sure everything was ok and it was. Then I rebooted and still got the PrimalXML setup wizard.

I used the Autorun Manager inside of Revo Uninstaller Pro to see if something related to PrimalXML or Sapien was set to autorun at startup but couldn't find anything.

Bob
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML setup at every startup

Postby davidc » Wed Feb 02, 2011 2:03 am

It seems to me that there is a corrupted registry entry for Windows Installer. Microsoft use to offer cleanup utility aptly named: "Windows Installer Cleanup Utility", but you can no longer download the utility do to some issues.




We will do some more research and get back to you.
David
SAPIEN Technologies, Inc.
User avatar
criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Wed Feb 02, 2011 4:50 am

Thanks David
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davidc
Posts: 4354
Joined: Thu Aug 18, 2011 4:56 am

PrimalXML setup at every startup

Postby davidc » Thu Feb 03, 2011 3:35 am

Hello Bob,

Can you check the following?


- In Task Scheduler, select Advanced->View hidden tasks. Is there any task pertaining to the installer?

- Also check SOFTWAREMicrosoftWindowsCurrentVersionRun either under Current User key or the Local Machine Key.


David
David
SAPIEN Technologies, Inc.
User avatar
criswebo
Posts: 10
Joined: Thu Jul 15, 2010 2:58 am

PrimalXML setup at every startup

Postby criswebo » Thu Feb 03, 2011 4:24 am

In Task Scheduler there is a task named {96DF46D1-BC08-452F-B872-F15A601F0D9E} that's scheduled to run at user logon. When I check the properties of this task it points to :

E:RegisteredSoftwareSapienindividualUpdatesPrimalXML2009.exe /i "D:Documents and Settings208030857Application DataSAPIEN Technologies, IncPrimalXML 2009installPrimalXML2009.msi"AI_RESUME=1 ALLUSERS="1" PRIMARYFOLDER="APPDIR" ROOTDRIVE="F:" AI_PREREQFILES="D:Documents and Settings208030857Application DataSAPIEN Technologies, IncPrimalXML 2009installvcredist_x86.exe" AI_PREREQDIRS="D:Documents and Settings208030857Application DataSAPIEN Technologies, IncPrimalXML 2009install" OLDPRODUCTS="{64711ABC-8227-4491-B191-60009BBC86D4}" AI_SETUPEXEPATH="E:RegisteredSoftwareSapienindividualUpdatesPrimalXML2009.exe" SETUPEXEDIR="E:RegisteredSoftwareSapienindividualUpdates" TARGETDIR="F:" APPDIR="C:Program FilesSAPIEN Technologies, IncPrimalXML 2009" COMPANYNAME="Bob Criswell" USERNAME="Bob Criswell" _6593EB882B7644CDB478627A01596212="C:Program FilesCommon FilesSAPIEN Common" _68808C45D0594B6392329B95001ABC50="D:Documents and SettingsAll UsersStart MenuProgramsSAPIEN Technologies, Inc" _589A9DA42F8E4C618BD6BC3B8807515F="C:Program FilesCommon FilesSAPIEN CommonApplications"


I've disabled this task now.


There was nothing pertaining to Sapien or PrimalXML inside either of those Registry areas so I think the hidden Scheduled task is the ticket. Now that I've disabled the task I'll reboot and see if it starts without the setup wizard starting too. I'll post back with the results.


Bob

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