Version 1.1.2 Trys to reinstall after reboot

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jjdynamite
Posts: 41
Joined: Tue May 19, 2009 12:31 am

Version 1.1.2 Trys to reinstall after reboot

Post by jjdynamite » Wed Mar 10, 2010 11:37 pm

We are using 1.1.2 of PrimalSQL and are having the issue of the setup application trying to reinstall the application on login. The normal locations have been checked, Registry, Startup folder, Win.ini, to no success. Is this a known issue with this installation package as it is happening with all platforms we use, XP and Window 7 32 & 64 bit.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Version 1.1.2 Trys to reinstall after reboot

Post by davidc » Thu Mar 11, 2010 1:54 am

Please try the following steps and let me know if this resolves your issue.
1. Uninstall PrimalSQL
2. Delete the following folder if it still exists:
C:Program Files (x86)SAPIEN Technologies, IncPrimalSQL 2009
3. Move or delete the MSI
4. Reboot the machine
5. Reinstall the PrimalSQL

Thank you,

David
David
SAPIEN Technologies, Inc.

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jjdynamite
Posts: 41
Joined: Tue May 19, 2009 12:31 am

Version 1.1.2 Trys to reinstall after reboot

Post by jjdynamite » Thu Mar 11, 2010 2:19 am

David, thanks for the response. I have already tried all of these steps even to the point of re-dowloading the installation package to no success. It is even doing this on computers that have never had PrimalSQL installed.

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jjdynamite
Posts: 41
Joined: Tue May 19, 2009 12:31 am

Version 1.1.2 Trys to reinstall after reboot

Post by jjdynamite » Thu Mar 11, 2010 2:20 am

Forgto to mention that it did not start doing this on all of the computers until after the new version of PrimalSQL was installed.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Version 1.1.2 Trys to reinstall after reboot

Post by davidc » Thu Mar 11, 2010 3:22 am

We are looking into this further to see we what we can find.



David
David
SAPIEN Technologies, Inc.

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davidc
Posts: 5913
Joined: Thu Aug 18, 2011 4:56 am

Version 1.1.2 Trys to reinstall after reboot

Post by davidc » Mon Mar 15, 2010 7:22 am

Uninstall your current version of PrimalSQL and download the lasted installer from http://my.sapien.com. It should resolve this issue.

Thank you,

David
David
SAPIEN Technologies, Inc.