Cannot Unlock !!

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rikkimantha
Posts: 2
Last visit: Mon Aug 24, 2015 6:12 am

Cannot Unlock !!

Post by rikkimantha »

I just purchased PrimalForms and received and email with the serial, registred it and pasted it in the unlock box. Say's its registered and starts the app. If i exit and restart the app i get the unlock box again with 0 day left. Tried as (local admin with runas admin) and (domain admin with runas admin). UAC is off.Windows 7 pro sp1 64 bit
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davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
Been upvoted: 2 times

Cannot Unlock !!

Post by davidc »



Please
email your license key to support@sapien.com. This
way we can verify if there is an issue with the key itself, but it looks like
there is a failure due to privileges.

Do you
have any of our other products installed and unlocked?

David

David
SAPIEN Technologies, Inc.
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davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
Been upvoted: 2 times

Cannot Unlock !!

Post by davidc »



We did
not find any issues with the key and we were able to unlock the software. We
may have an idea as to what may be causing the issue and will release a
service build (very soon) that should hopefully resolve it.

David

David
SAPIEN Technologies, Inc.
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