HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

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User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by probsd » Sat Mar 26, 2016 11:28 am

Product, version and build: PPowerShell Studio 2016 v5.2.118
32 or 64 bit version of product:x64
Operating system: Windows 10 version 1511 (OS Build 10586.164)
32 or 64 bit OS: x64

I just bought PowerShell Studio 2016 last night and installed ver 5.2.117. When I open application on either my laptop or my desktop computers I cannot see header. I have to open a new script using CTRL + N. Maximizing to full screen doesn't help either as you can see from attached file(open different post for the full screen issue), and the close button is missing.. I have also installed the latest 5.2.118 but it does not help. In addition to this the application keeps crashing with the below details. So far this program is completely unusable :x , thinking maybe I made a bad decision with my purchase :? . Please help!!!
PowerShell Studio 2016 (1).PNG
PowerShell Studio 2016 (1).PNG (32.32 KiB) Viewed 2476 times
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at DevExpress.XtraBars.Ribbon.ViewInfo.RibbonCaptionViewInfo.CalcHitInfo(RibbonHitInfo res)
at DevExpress.XtraBars.Ribbon.ViewInfo.RibbonViewInfo.CalcHitInfo(Point hitPoint)
at DevExpress.XtraBars.Ribbon.Handler.BaseRibbonHandler.UpdateHotObject(DXMouseEventArgs e, Boolean forceUpdate)
at DevExpress.XtraBars.Ribbon.Handler.BaseRibbonHandler.OnMouseMove(DXMouseEventArgs e)
at DevExpress.XtraBars.Ribbon.Handler.RibbonHandler.OnMouseMove(DXMouseEventArgs e)
at DevExpress.XtraBars.Ribbon.RibbonControl.OnMouseMove(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseMove(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevExpress.Utils.Controls.ControlBase.WndProc(Message& m)
at DevExpress.XtraBars.Ribbon.RibbonControl.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1073.0 built by: NETFXREL3STAGE
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
PowerShell Studio
Assembly Version: 5.2.118.0
Win32 Version: 5.2.118.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/PowerShell%20Studio.exe
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1068.2 built by: NETFXREL3STAGE
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
DevExpress.XtraBars.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.XtraBars.v15.2.DLL
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
DevExpress.Utils.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.Utils.v15.2.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevExpress.XtraEditors.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.XtraEditors.v15.2.DLL
----------------------------------------
DevExpress.XtraGrid.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.XtraGrid.v15.2.DLL
----------------------------------------
DevExpress.Data.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.Data.v15.2.DLL
----------------------------------------
Microsoft.WindowsAPICodePack.Shell
Assembly Version: 1.1.0.0
Win32 Version: 1.1.0.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/Microsoft.WindowsAPICodePack.Shell.DLL
----------------------------------------
DevExpress.XtraTreeList.v15.2
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.XtraTreeList.v15.2.DLL
----------------------------------------
ActiproSoftware.SyntaxEditor.WinForms
Assembly Version: 14.1.324.0
Win32 Version: 14.1.324.0
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/ActiproSoftware.SyntaxEditor.WinForms/14.1.324.0__c27e062d3c1a4763/ActiproSoftware.SyntaxEditor.WinForms.dll
----------------------------------------
ActiproSoftware.Shared.WinForms
Assembly Version: 14.1.324.0
Win32 Version: 14.1.324.0
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/ActiproSoftware.Shared.WinForms/14.1.324.0__c27e062d3c1a4763/ActiproSoftware.Shared.WinForms.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1064.2 built by: NETFXREL3STAGE
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Design
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Design/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
System.Web
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1073.0 built by: NETFXREL3STAGE
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
PrimalSQL.Common
Assembly Version: 1.1.5.0
Win32 Version: 1.1.5.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/PrimalSQL.Common.DLL
----------------------------------------
System.ServiceProcess
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceProcess/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------
PSSyntaxCheck
Assembly Version: 1.0.3.0
Win32 Version: 1.0.3.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/PSSyntaxCheck.DLL
----------------------------------------
PSSyntaxCheckV3
Assembly Version: 1.3.5.0
Win32 Version: 1.3.5.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/PSSyntaxCheckV3.DLL
----------------------------------------
{74aceded-a1bb-4e51-825f-fc6a6595624a}
Assembly Version: 0.0.0.0
Win32 Version: 5.2.118.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/PowerShell%20Studio.exe
----------------------------------------
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Data.Linq
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Data.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Data.Linq.dll
----------------------------------------
DevExpress.Printing.v15.2.Core
Assembly Version: 15.2.7.0
Win32 Version: 15.2.7.0
CodeBase: file:///C:/Program%20Files/SAPIEN%20Technologies,%20Inc/PowerShell%20Studio%202016/DevExpress.Printing.v15.2.Core.DLL
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
Assembly Version: 0.0.0.0
Win32 Version: 4.6.1073.0 built by: NETFXREL3STAGE
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
UIAutomationClient
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/UIAutomationClient/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationClient.dll
----------------------------------------
Microsoft.mshtml
Assembly Version: 7.0.3300.0
Win32 Version: 7.0.3300.0
CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
System.ComponentModel.DataAnnotations
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1038.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ComponentModel.DataAnnotations/v4.0_4.0.0.0__31bf3856ad364e35/System.ComponentModel.DataAnnotations.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1073.0 built by: NETFXREL3STAGE
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

User avatar
Alexander Riedel
Posts: 6952
Joined: Tue May 29, 2007 4:43 pm

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by Alexander Riedel » Sat Mar 26, 2016 11:42 am

I have alerted the team. They will look as soon as possible.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by probsd » Sat Mar 26, 2016 11:45 am

Thank you

User avatar
Alexander Riedel
Posts: 6952
Joined: Tue May 29, 2007 4:43 pm

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by Alexander Riedel » Sat Mar 26, 2016 12:17 pm

I installed on a windows 10 machine and I see none of these effects. Can you provide more details on your computer, most importantly screen resolution? it would also help us if you could install the trial of PrimalSQL 2016. It uses the same UI library, but an older version and we would like to know if you see the same effects there.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
davidc
Posts: 5889
Joined: Thu Aug 18, 2011 4:56 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by davidc » Sat Mar 26, 2016 12:20 pm

You can also try PowerRegEx 2016 to see if you encounter the same issue.

Thank you,

David
David
SAPIEN Technologies, Inc.

User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by probsd » Sat Mar 26, 2016 12:49 pm

The download was the 5.2.117 which is what i started with. I only applied license as a test to see if it would help. Then I upgraded to 5.2.118 on laptop. I installed the 5.2.118 on the desktop, skipping 5.2.117. As far as the resolution, please remember I am experiencing the same issue on 2 different computers. Both systems are running the same version(build) of windows 10 Pro x64.

The laptop is running:
Video-laptop.PNG
Video-laptop.PNG (14.82 KiB) Viewed 2454 times
The desktop computer:
Video-Desktop.PNG
Video-Desktop.PNG (15.32 KiB) Viewed 2454 times
As far as the other apps from the productivity pack, they all work fine, no issues. I also never had any issues with PrimalScript 2013 or 2014.

Are there any known software incompatibilities with PowerShell Studio?

User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by probsd » Sat Mar 26, 2016 1:28 pm

Here is the list of installed software. Both computers have 95% sames software. Hopefully this will help. it's the only thing I can think of that might be causing the problem.
software.PNG
software.PNG (50.16 KiB) Viewed 2446 times

User avatar
davidc
Posts: 5889
Joined: Thu Aug 18, 2011 4:56 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by davidc » Sat Mar 26, 2016 1:56 pm

PrimalSQL, PowerRegEx and PowerShell Studio share the same UI library. If PrimalSQL and PowerRegEx run without issue, then I suspect that something change when the UI library were updated in the later service builds of PowerShell Studio.

I will forward these errors to the UI vendor and see if they can provide some feedback.

David
David
SAPIEN Technologies, Inc.

User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - just bought can't even use.

Post by probsd » Sat Mar 26, 2016 2:07 pm

i have been reading that others have been experiencing issues with 117 also but they had no issues with 116. Do you have a link to 116 that I could try until th UI vendor gets back to you?

User avatar
probsd
Posts: 11
Joined: Sat Mar 20, 2010 11:57 am

Re: HELP! PowerShell Studio 2016 Crashes and can't see header tabs - Resolved

Post by probsd » Sun Mar 27, 2016 5:41 pm

After hours of testing and multiple restores I finally found the issue. The root cause was a corrupt user profile on both computers. I have recreated the profiles and everything is working as expected.

Thank you for all your help and sorry to have raised the alarm for an issue with my PCs.