Cannot upgrade or uninstall with 'My Documents' access error

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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 8:22 am

Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by StupidSexyFlanders »

Ok, I think I was able to fix this. I found that this wasn't a problem with the PSS at all. I started examining several files & folders that appeared on my local workstation 'My Documents' folder and found that many did not exist on the remote server (where said folder was being redirected to). So, even though I saw a 'SAPIEN' folder and all its subfolders in My Documents, they weren't actually there. When I would try to change/delete any of these phantom objects locally, I would get an error saying I 'had to be connected to the network' (which of course I was).

The solution was to RDP to the remote server and manually create remote folders matching the names of those appearing locally. As soon as I did that I re-ran the installed successfully. :)
Mike

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Alexander Riedel
Posts: 7602
Joined: Tue May 29, 2007 4:43 pm
Answers: 2
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

Oh good, glad it worked out.
Alexander Riedel
SAPIEN Technologies, Inc.