Cannot upgrade or uninstall with 'My Documents' access error

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StupidSexyFlanders
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Joined: Sun Nov 27, 2011 8:22 am

Cannot upgrade or uninstall with 'My Documents' access error

Post by StupidSexyFlanders »

Trying to upgrade PSS to the latest version and am getting an error right before the installation process completes. The popup indicates an issue contacting my 'My Documents' folder. The location of the folder is on a network share but the path displayed in the popup is incorrect (that folder doesn't exist). I have not problem reaching the folder via either mapped drive or UNC path.

The error comes up whether I am installing or uninstalling, so I cannot upgrade until I can tell the installer where my profile folders are actually located.

I've attached the install log file.
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Mike

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Alexander Riedel
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

AFAIK this has been fixed a long time ago. What build are you having installed?
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
Posts: 107
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by StupidSexyFlanders »

I thought the latest. I will download a new copy just in case I was working with some antiquated version of the installer.
Mike

StupidSexyFlanders
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Re: Cannot upgrade or uninstall with \\\'My Documents\\\' ac

Post by StupidSexyFlanders »

Just tried again with a newly downloaded file. The installer reports version 3.1.26.0. Interestingly, this latest download was flagged by Chrome as "malicious software". Same thing came up for any other application I download from my registered software page. That's never happened before. I couldn't reproduce it in either FF or IE.

In any case, I still got the same error. :(
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Mike

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Alexander Riedel
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

Yeah, it's not the installer problem, it is the uninstaller for the currently installed version. Can you tell me what version you have *CURRENTLY* installed?
Alexander Riedel
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Alexander Riedel
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

Oh and I tried with Chrome and I got nothing flagged.
What exact Chrome version is this?
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by StupidSexyFlanders »

When I initially had the installation problem the first thing I tried was fully uninstalling the existing version. I did get errors indicating the uninstallation process failed. However after a reboot PSS was no longer showing as an installed application so I assumed it had successfully uninstalled after all. Maybe there are bits of it left in the registry somewhere. I also tried installing to an entire new location, but that didn't seem to make any difference.

Regarding the other issue, I am running Chrome 30.0.1599.101m on Windows 8.1. I downloaded the same file just a couple days ago (with the same browser) and had no message. Probably just some over-zealous algorithm -- I'm not going to worry about it unless it becomes chronic or starts being flagged in other browsers. I'll let you know.
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Alexander Riedel
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

There is nothing in the log that indicates which actual folder it tries to do something with.
Can you make a screenshot of the error and provide information as to where you My Documents folder is redirected to?
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by StupidSexyFlanders »

This is the message that pops up just as the process is about done. The first redacted field is the remote server and the second is my user name. FWIW, I can navigate to this path fine and have full R/W access.
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Alexander Riedel
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Re: Cannot upgrade or uninstall with 'My Documents' access e

Post by Alexander Riedel »

I can't tell from your post if the folder mentioned actually exists or not.

If it does, delete and try again. If it doesn't create it manually prior to installation and try.

Does that make any difference?
Alexander Riedel
SAPIEN Technologies, Inc.