After Update to PS Studio 2018 - Activation not possible

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exchangescripting
Posts: 1
Last visit: Thu Sep 07, 2023 2:25 pm

After Update to PS Studio 2018 - Activation not possible

Post by exchangescripting »

Hello,

Product, version and build: 5.5.152_050118
32 or 64 bit version of product: 64 bit
Operating system: MS Server 2012 R2
32 or 64 bit OS: 64 bit

We have a problem with activating PS Studio 2018. The machine has internet access and it should work.
This happened after we performed the upgrade from 2017 to 2018.
It always says: "We are sorry. We could not reach our activation server. Please verify your internet connection. ...."

I have reinstalled the program with the installation provided in the "Registered Products" page and I also tried resetting the activation for the affected machine, but nothing helped.

What should I do now?
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davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
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Re: After Update to PS Studio 2018 - Activation not possible

Post by davidc »

Please verify that the application has the necessary permissions to communicate through your firewall. The 2018 version is installed in a different directory and will require updates to firewall rules (if you have any).
David
SAPIEN Technologies, Inc.
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