Different inscriptions in Add remove program depending of the setup solution

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DIT-Acquisition
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Joined: Tue Sep 26, 2017 8:05 am

Different inscriptions in Add remove program depending of the setup solution

Post by DIT-Acquisition » Thu Oct 05, 2017 11:14 am

On Windows 8.1.

If I setup manually Powershell studio 64 bits, I get

PowerShell Studio 2017
SAPIEN Document Explorer 2017
SAPIEN PowerShell Studio 2017
SAPIEN ScriptMerge 2017
SAPIEN Updates
ScriptMerge 2017

If I run unattend the setup with an admin account, I get:

PowerShell Studio 2017
SAPIEN Document Explorer 2017
SAPIEN PowerShell Studio 2017

If I run with SCCM (system account) (same script that my second test), I get:

PowerShell Studio 2017

We have a multiuser licence and using the procedure in the document provide by you.

Should I worry?

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Alexander Riedel
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by Alexander Riedel » Thu Oct 05, 2017 11:49 am

I am not sure what version you are installing from this, since you did not fill out the requested information.
Basically you should not see anything that does not start with 'SAPIEN'. I don't see this here, so I am not sure. Maybe you can provide a screenshot.
It seems when you run it with SCCM it does not install any of the prerequisites. First step would be to see if it is not installed, e.g. ScriptMerge, as in the files in 'Program Files' don't actually exist or if it is simply not listed where you look.
Alexander Riedel
SAPIEN Technologies, Inc.

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DIT-Acquisition
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by DIT-Acquisition » Fri Oct 06, 2017 8:13 am

Alexander Riedel wrote:
Thu Oct 05, 2017 11:49 am
I am not sure what version you are installing from this, since you did not fill out the requested information.
Basically you should not see anything that does not start with 'SAPIEN'. I don't see this here, so I am not sure. Maybe you can provide a screenshot.
It seems when you run it with SCCM it does not install any of the prerequisites. First step would be to see if it is not installed, e.g. ScriptMerge, as in the files in 'Program Files' don't actually exist or if it is simply not listed where you look.
If by requirements, you mean VC++, they were install before on that test computer. Effectively the Framework was wrong so I install our latest 4.6.01590 framework.

VC++:
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030

Framework: 4.6.01590

Powershell studio 2017 5.4.144.0

What I see un HKLM\software\Microsoft\Windows\current version\uninstall is PowerShell Studio 2017 and SAPIEN PowerShell Studio 2017.

Seems there are difference between installing it manually, unattend or unattend with SCCM. Would I need running the setup with Allusers=1?

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Alexander Riedel
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by Alexander Riedel » Fri Oct 06, 2017 9:31 am

Yes. But what I meant with prerequisites is also SAPIEN Document Explorer, SAPIEN Updates and SAPIEN ScriptMerge.
These should also be installed with a full install.
Alexander Riedel
SAPIEN Technologies, Inc.

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DIT-Acquisition
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by DIT-Acquisition » Fri Oct 06, 2017 9:57 am

Alexander Riedel wrote:
Fri Oct 06, 2017 9:31 am
Yes. But what I meant with prerequisites is also SAPIEN Document Explorer, SAPIEN Updates and SAPIEN ScriptMerge.
These should also be installed with a full install.
What do you mean by "Yes"--> Allusers=1?
If the setup is not installing it, how may I install them unattend and silently?

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Alexander Riedel
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by Alexander Riedel » Fri Oct 06, 2017 10:04 am

Yes, you should use all users. If the setup is not installing it, then I do not know at the moment why it would not. I will have to talk to the installer vendor.
Please confirm that these parts are not present. They will only be installed if they are not already there.
Alexander Riedel
SAPIEN Technologies, Inc.

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DIT-Acquisition
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by DIT-Acquisition » Fri Oct 06, 2017 10:56 am

Alexander Riedel wrote:
Fri Oct 06, 2017 10:04 am
Yes, you should use all users. If the setup is not installing it, then I do not know at the moment why it would not. I will have to talk to the installer vendor.
Please confirm that these parts are not present. They will only be installed if they are not already there.
With All Users, I get the same informations
PowerShell Studio 2017
SAPIEN PowerShell Studio 2017

Nothing different.
Windows 8.1 Vanilla, no software except VC++ and .Net.

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Alexander Riedel
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by Alexander Riedel » Fri Oct 06, 2017 11:02 am

Sorry, maybe I did not make myself clear. Please check if the software physically exists on your drive or not. I am not referring to registry entries.
Alexander Riedel
SAPIEN Technologies, Inc.

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DIT-Acquisition
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by DIT-Acquisition » Fri Oct 06, 2017 11:15 am

Alexander Riedel wrote:
Fri Oct 06, 2017 11:02 am
Sorry, maybe I did not make myself clear. Please check if the software physically exists on your drive or not. I am not referring to registry entries.
Would you say which file and directory should I see?

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Alexander Riedel
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Re: Different inscriptions in Add remove program depending of the setup solution

Post by Alexander Riedel » Fri Oct 06, 2017 11:29 am

Go to this folder: C:\Program Files\SAPIEN Technologies, Inc
What other sub folders are there and do they have content?
Alexander Riedel
SAPIEN Technologies, Inc.