Re: Updater dies!
Posted: Fri Sep 30, 2016 4:15 pm
After some further testing, I still haven't been able to reproduce this. I did look up the error code from the very first email you sent us with the screenshots and the error it provided was "Unknown software exception" which doesn't really help lead us anywhere.
The fact that you're able to see you have updates available and that you can start the download means you can connect to our servers, but something is causing the download to fail in between. Usually, this is an anti-virus or protection software of some sort.
With that, let's try and figure out if this is a network issue or a machine specific problem. Do you have another machine on your network you can download PowerShell Studio on and try to update that?
The fact that you're able to see you have updates available and that you can start the download means you can connect to our servers, but something is causing the download to fail in between. Usually, this is an anti-virus or protection software of some sort.
With that, let's try and figure out if this is a network issue or a machine specific problem. Do you have another machine on your network you can download PowerShell Studio on and try to update that?