Updater dies!

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monoeagle
Posts: 107
Joined: Tue Oct 13, 2015 9:10 am

Updater dies!

Post by monoeagle » Wed Sep 14, 2016 9:40 am

Hi@All,

if I try to update to the latest version, the updater dies every time.

OS: Win7
PSS: 5.2.127 (try to update to 5.2.128)

I have create a dump file from the taskmanager and 2 screenshots.

Where can I Upload the zip?
How do I get the update?

regards

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Alexander Riedel
Posts: 6875
Joined: Tue May 29, 2007 4:43 pm

Re: Updater dies!

Post by Alexander Riedel » Wed Sep 14, 2016 10:04 am

Topic moved by moderator. Please make sure you post in the appropriate product forum to avoid delays.
Alexander Riedel
SAPIEN Technologies, Inc.

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DevinL
Site Admin
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Joined: Mon Aug 17, 2015 2:25 pm

Re: Updater dies!

Post by DevinL » Wed Sep 14, 2016 10:27 am

First, you can upload your zip file to our support upload page available here: https://www.sapien.com/support/upload We'll take a look as soon as we can and try to figure out what caused this.

As for the update, you can go to your account page (https://www.sapien.com/account/products/) and download the latest version available to you manually. After you download the installer you just have to run it and it'll update PowerShell Studio for you. This is a screenshot from my account page where it shows the download link for the latest version:
Download_Latest.png
Download_Latest.png (33.18 KiB) Viewed 1970 times
DevinL
SAPIEN Technologies, Inc.

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monoeagle
Posts: 107
Joined: Tue Oct 13, 2015 9:10 am

Re: Updater dies!

Post by monoeagle » Thu Sep 15, 2016 12:20 am

Thanks a lot.
After pressing the upload button the site refreshed with an empty form and no information about success.

Has the zip file "updater Dump + Screenshots.zip" arrived? The Tilte of the Upload was "Updater dies!" =).

regards

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Alexander Riedel
Posts: 6875
Joined: Tue May 29, 2007 4:43 pm

Re: Updater dies!

Post by Alexander Riedel » Thu Sep 15, 2016 1:27 am

Nope, nothing arrived here. Quick test shows it to be working fine for me. I use Chrome. What browser did you use?
Maybe you should eliminate the '+' from the file name. Web pages can be funny with this kind of characters in names :D
Alexander Riedel
SAPIEN Technologies, Inc.

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monoeagle
Posts: 107
Joined: Tue Oct 13, 2015 9:10 am

Re: Updater dies!

Post by monoeagle » Thu Sep 15, 2016 1:42 am

Uploaded with latest FF Release.

Removed "+" and the network traffic was good. =) But no success message or anything else.

Should be arrived now.

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DevinL
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Joined: Mon Aug 17, 2015 2:25 pm

Re: Updater dies!

Post by DevinL » Thu Sep 15, 2016 12:10 pm

Unfortunately, I still don't see it in the support uploads.

I'm not sure why it won't properly upload the file but another option is to simply email it to us at support@sapien.com.
DevinL
SAPIEN Technologies, Inc.

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J. Reif
Posts: 179
Joined: Mon Jan 14, 2013 10:43 am

Re: Updater dies!

Post by J. Reif » Thu Sep 15, 2016 1:52 pm

I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?
June Alane Reif
SAPIEN Technologies, Inc.

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monoeagle
Posts: 107
Joined: Tue Oct 13, 2015 9:10 am

Re: Updater dies!

Post by monoeagle » Fri Sep 16, 2016 3:30 am

Filename was: updater_Dump_Screenshots.zip

The 3rd try was send via Safari. Same like the 2nd try. No information about success, just an empty form, but the network traffic was ok.

If it doesn't work I'll send it in splitted form via mail.

regards

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DevinL
Site Admin
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Joined: Mon Aug 17, 2015 2:25 pm

Re: Updater dies!

Post by DevinL » Mon Sep 19, 2016 10:10 am

Unfortunately, I'm still unable to see the file on our end. We're looking into why this may be the case but in the meantime could you please send the zip via email?
DevinL
SAPIEN Technologies, Inc.