SAPIEN applications will not activate

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david@koppy.com
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Last visit: Fri Jan 11, 2019 8:21 am

SAPIEN applications will not activate

Post by david@koppy.com »

Product, version and build: PowerShell Studio 2016 5.2.122
32 or 64 bit version of product: 64-bit
Operating system: Windows 10
32 or 64 bit OS: 64-bit
PowerShell Version: 5.0

Went to install new PSStudio 2016 on PC with old version of software installed. Upgrade proceeded without problem and when I started the upgraded program for the first time, I was prompted for my subscription number and user id. Successfully entered this information but when I save and exit, the subscription information isn't saved, but gets removed from registry and I have to reenter the information when I log in again.

I had other earlier versions of SAPIEN products, including PrimalScript and others.
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Alexander Riedel
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Re: SAPIEN applications will not activate

Post by Alexander Riedel »

Did you recently upgrade to Windows 10?
Alexander Riedel
SAPIEN Technologies, Inc.
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david@koppy.com
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Last visit: Fri Jan 11, 2019 8:21 am

Re: SAPIEN applications will not activate

Post by david@koppy.com »

Alexander Riedel wrote:Did you recently upgrade to Windows 10?
Yes. My original version (2015) was installed and upgraded with the OS without a problem. This started when I put in the new subscription key.
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Alexander Riedel
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Re: SAPIEN applications will not activate

Post by Alexander Riedel »

Please do not post a subscription number here, but am I understanding this correctly that upgrading gave you a new subscription number?
If so, please email your old and your new subscription number to support@sapien.com
Alexander Riedel
SAPIEN Technologies, Inc.
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david@koppy.com
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Last visit: Fri Jan 11, 2019 8:21 am

Re: SAPIEN applications will not activate

Post by david@koppy.com »

I have emailed my subscription codes as requested.
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Alexander Riedel
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Re: SAPIEN applications will not activate

Post by Alexander Riedel »

We have identified the issue. Our support team will directly email you a solution to your problem.
Alexander Riedel
SAPIEN Technologies, Inc.
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