SPS17Setup_5.4.143_080217_x64.exe hangs at extracting files from archive

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gsimmons
Posts: 2
Joined: Tue Nov 01, 2016 10:42 am

SPS17Setup_5.4.143_080217_x64.exe hangs at extracting files from archive

Post by gsimmons » Thu Aug 10, 2017 6:47 am

Product, version and build: SPS17Setup_5.4.143_080217_x64.exe
32 or 64 bit version of product: X64
Operating system: Windows 7
32 or 64 bit OS: 64bit

Attempts to install SPS17Setup_5.4.143_080217_x64.exe hang at extracting files from archive on one PC, but not another.

From the log:

MSI (s) (A4:48) [15:43:05:241]: Executing op: ActionStart(Name=AI_ExtractFiles,Description=Extracting files from archive,)
Action 15:43:05: AI_ExtractFiles. Extracting files from archive
MSI (s) (A4:48) [15:43:05:241]: Executing op: CustomActionSchedule(Action=AI_ExtractFiles,ActionType=1025,Source=BinaryData,Target=ExtractSourceFiles,CustomActionData=C:\temp\SPS17Setup_5.4.143_080217_x64.exe)
MSI (s) (A4:20) [15:43:05:257]: Invoking remote custom action. DLL: C:\windows\Installer\MSI3ADA.tmp, Entrypoint: ExtractSourceFiles
AI_InstallPrerequisite: Installing SAPIEN Updates completed
MSI (c) (84:C4) [15:42:50:023]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (84:C4) [15:42:50:023]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile`
MSI (c) (84:C4) [15:42:50:023]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (84:C4) [15:42:50:023]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator`
MSI (c) (84:C4) [15:42:50:038]: Note: 1: 2205 2: 3: AI_ChainedPackage
MSI (c) (84:C4) [15:42:50:038]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT `ChainedPackage` FROM `AI_ChainedPackage`
MSI (c) (84:10) [16:14:05:010]: ChildUIThread wait timed out
MSI (c) (84:10) [16:45:19:994]: ChildUIThread wait timed out
MSI (c) (84:10) [17:16:34:996]: ChildUIThread wait timed out
MSI (c) (84:10) [17:47:49:992]: ChildUIThread wait timed out
MSI (c) (84:10) [18:19:04:925]: ChildUIThread wait timed out
MSI (c) (84:10) [18:50:19:886]: ChildUIThread wait timed out
MSI (c) (84:10) [19:21:34:886]: ChildUIThread wait timed out
MSI (c) (84:10) [19:52:49:886]: ChildUIThread wait timed out
MSI (c) (84:10) [20:24:04:886]: ChildUIThread wait timed out
MSI (c) (84:10) [20:55:19:886]: ChildUIThread wait timed out
MSI (c) (84:10) [21:26:34:886]: ChildUIThread wait timed out
MSI (c) (84:10) [21:57:49:886]: ChildUIThread wait timed out
MSI (c) (84:10) [22:29:04:887]: ChildUIThread wait timed out
MSI (c) (84:10) [23:00:19:888]: ChildUIThread wait timed out
MSI (c) (84:10) [23:31:34:888]: ChildUIThread wait timed out
MSI (c) (84:10) [00:02:49:888]: ChildUIThread wait timed out
MSI (c) (84:10) [00:34:04:888]: ChildUIThread wait timed out
MSI (c) (84:10) [01:05:19:890]: ChildUIThread wait timed out
MSI (c) (84:10) [01:36:34:890]: ChildUIThread wait timed out
MSI (c) (84:10) [02:07:49:890]: ChildUIThread wait timed out
MSI (c) (84:10) [02:39:04:890]: ChildUIThread wait timed out
MSI (c) (84:10) [03:10:19:882]: ChildUIThread wait timed out
MSI (c) (84:10) [03:41:34:880]: ChildUIThread wait timed out
MSI (c) MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 5300 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 6140 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 5508 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 3332 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 6216 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 464 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 7456 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 5808 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 5376 could not be cancelled. Error: 1168
MSI (s) (A4:4C) [07:54:57:036]: I/O on thread 7028 could not be cancelled. Error: 1168
CustomAction AI_ExtractFiles returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 7:54:57: InstallExecute. Return value 2.

I have tried to remove all sapien products including clearing out all files for them in program files and program data and disabling virus scanning. I have the full install log available but didn't want to include it here since it does include come company info.

Thanks for your help,
Gaither Simmons
NRG

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davidc
Posts: 4985
Joined: Thu Aug 18, 2011 4:56 am

Re: SPS17Setup_5.4.143_080217_x64.exe hangs at extracting files from archive

Post by davidc » Thu Aug 10, 2017 10:51 am

I'm not sure the cause (the first time I have heard of this error) but I suspect something that particular system is causing the issue.

1. Does the error only occur with PowerShell Studio's installer?
2. Have you tried installing another version of PowerShell Studio?
3. Have you tried rebooting? Something Windows needs a fresh start.
David
SAPIEN Technologies, Inc.

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gsimmons
Posts: 2
Joined: Tue Nov 01, 2016 10:42 am

Re: SPS17Setup_5.4.143_080217_x64.exe hangs at extracting files from archive

Post by gsimmons » Thu Aug 10, 2017 11:18 am

I have rebooted, tried both 32 and 64 bit and tried ver 5.4.142. All exhibit the same behavior of hanging at Extracting files from archive.
MSI (s) (74:14) [13:09:12:163]: Invoking remote custom action. DLL: C:\windows\Installer\MSI3284.tmp, Entrypoint: ExtractSourceFiles

User avatar
davidc
Posts: 4985
Joined: Thu Aug 18, 2011 4:56 am

Re: SPS17Setup_5.4.143_080217_x64.exe hangs at extracting files from archive

Post by davidc » Fri Aug 11, 2017 9:45 am

We found the following posts with the same issue:

http://www.advancedinstaller.com/forums ... hp?t=27989
https://social.msdn.microsoft.com/Forum ... um=vssetup

You can try using the steps suggested in these posts to see if it resolves the issue.
David
SAPIEN Technologies, Inc.