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Primal script crahes

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JMS_PT
Posts: 53
Joined: Wed Dec 09, 2015 4:10 am

Primal script crahes

Postby JMS_PT » Sun Jan 03, 2016 5:43 am

Today I received an update for primal script, when I try to access Sapiens page using primal script (Help tab -> "Sapien Home"), and then try to login to the page the system crashes...
I`m using x64 version of primal script.
I`m running Windows 10 x64


Primal Script crashes.png
Primal Script crashes.png (666.9 KiB) Viewed 3927 times
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Alexander Riedel
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Re: Primal script crahes

Postby Alexander Riedel » Sun Jan 03, 2016 12:27 pm

Thank you for letting us know.We will investigate.
Alexander Riedel
SAPIEN Technologies, Inc.
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Alexander Riedel
Posts: 5780
Joined: Tue May 29, 2007 4:43 pm

Re: Primal script crahes

Postby Alexander Riedel » Sun Jan 03, 2016 12:35 pm

Please post the exact build with which this happens, just to make sure we are looking at the same thing.
From your post it is not clear if this is before an update with an unknown build or after the update with the latest build.
Alexander Riedel
SAPIEN Technologies, Inc.
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JMS_PT
Posts: 53
Joined: Wed Dec 09, 2015 4:10 am

Re: Primal script crahes

Postby JMS_PT » Sun Jan 03, 2016 2:00 pm

The build is:

build.png
build.png (6.64 KiB) Viewed 3905 times


Also in attach the file for a portion of the memory dump (they all point (I have 4) to the same OCX in the stack)

dmp.txt
(9.92 KiB) Downloaded 151 times
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Alexander Riedel
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Re: Primal script crahes

Postby Alexander Riedel » Sun Jan 03, 2016 2:48 pm

Yes, thank you for the dump files. The exception occurs in the Adobe Flash Player control. This is not part of PrimalScript.
I suggest to disable the Flash plugin in Internet Explorer and try again.
Alexander Riedel
SAPIEN Technologies, Inc.
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JMS_PT
Posts: 53
Joined: Wed Dec 09, 2015 4:10 am

Re: Primal script crahes

Postby JMS_PT » Sun Jan 03, 2016 4:01 pm

Yep I tried that when it first happen.
As per
https://helpx.adobe.com/flash-player/kb ... -edge.html
and
https://support.microsoft.com/en-us/kb/3087040
I also confirm the reg setting at
HKEY_CURRENT_USER\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\Addons

I know that are some known issues with windows 10 Edge, but I disabled the add-on in Edge, also in IE (because windows 10 also has a hidden IE :)) and in Chrome which is my default browser... Unfortunately the stack always show that Flash.OCX after Primalscript cals the URL, that`s why I posted here to know if you knew anything about this...

I did a quick search and I found MS KB3087040 that does not seem to be related with this issue.

1 note, the page loads ok, the problem/crash only happens if I click in a link like login...
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JMS_PT
Posts: 53
Joined: Wed Dec 09, 2015 4:10 am

Re: Primal script crahes

Postby JMS_PT » Sun Jan 03, 2016 4:36 pm

Here`s what I found so far:
When opening the same page in a browser (Edge or chrome), no problem what so ever...

But with Primal script, SHARING violation occurs when the app creates "NativeCache.directory" inside "C:\Users\username\AppData\Roaming\Adobe\Flash Player\NativeCache"

The browsers, when used without Primal script don`t try to create this cache file... which is used by video (https://helpx.adobe.com/flash-player/kb ... -play.html)?

This appears to happen when the page is loading the social Icons, So I was wondering if you think that may be related with this problem...
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Alexander Riedel
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Re: Primal script crahes

Postby Alexander Riedel » Sun Jan 03, 2016 4:57 pm

I ran a quick test on my machines here and I cannot produce the problem. I will forward the information to our web developers tomorrow morning and see what they can find.
Alexander Riedel
SAPIEN Technologies, Inc.
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JMS_PT
Posts: 53
Joined: Wed Dec 09, 2015 4:10 am

Re: Primal script crahes

Postby JMS_PT » Sun Jan 03, 2016 5:01 pm

Ok, thanks, I`m also seeing a lot of bufferoverflows in the stack... So at this point is not very clear what is going on.
Later I`ll try a live debug to try to figure out what`s going on, let me know if you have news on this.
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Alexander Riedel
Posts: 5780
Joined: Tue May 29, 2007 4:43 pm

Re: Primal script crahes

Postby Alexander Riedel » Sun Jan 03, 2016 5:43 pm

PrimalScript just uses an IE object for this, not sure what would cause a difference. We will know more when the web devs get their hands on this.
Alexander Riedel
SAPIEN Technologies, Inc.

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