Primalscript activation error...

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pavdboss
Posts: 2
Last visit: Mon Jan 06, 2020 2:54 am

Primalscript activation error...

Post by pavdboss »

Keep getting the error "the certificate authority is invalid or incorrect" even after import GoDaddy root certificate? Reimporting cetificate does not help. OS is Windows 7 SP1.
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SAPIEN Support Forums
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Last visit: Thu Oct 22, 2015 1:10 pm

Primalscript activation error...

Post by SAPIEN Support Forums »

This is an automated post. A real person will respond soon.

Thank you for posting, pavdboss.

Did you remember to include the following?
  • 1. Product, version and build (e.g. Product: PrimalScript 2014, Version & Build: 7.0.46. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
    2. Specify if you are running a 32 or 64 bit version
    3. Specify your operating system and if it is 32 or 64 bit.
    4. Attach a screenshot if your issue can be seen on the screen
    5. Attach a zip file if you have multiple files (crash reports, log entries, etc.) related to your issue.
If not, please take a moment to edit your original post or reply to this one.

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Alexander Riedel
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Re: Primalscript activation error...

Post by Alexander Riedel »

Did you follow these instructions?
http://help.smugmug.com/customer/portal/articles/84385-how-do-i-install-the-godaddy-root-certificate-in-windows-

Are you an administrator? Is your computer part of a domain network?
Last but not least, is there a proxy server between your computer and the internet?
Alexander Riedel
SAPIEN Technologies, Inc.
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pavdboss
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Last visit: Mon Jan 06, 2020 2:54 am

Re: Primalscript activation error...

Post by pavdboss »

Was indeed a proxy problem...
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