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SAPIEN Updates "Download failed. Error = 0x800C0008"

Posted: Mon Mar 23, 2015 8:40 am
by DiZzyDmon
I got your e-mail about the new "SAPIEN Updates" tool. I was wondering why I hadn't seen an update for my existing software in several months.

I manually downloaded the installers for PrimalScript, PrimalXML, PrimalSQL, PowerShell Studio. While running the install for the first one (PrimalScript), I noticed that the "SAPIEN Updates" utility appeared.

I gave it a shot, but no matter what set of products I select, or whether I choose to "Download and Install" or "Download Only", I immediately get an error message "Download failed. Error = 0x800C0008".

I manually installed the remaining products I'd downloaded, tried again. The products I'd manually installed were no longer in the list, but I still get the same error.

I don't believe it means anything, since the tool failed with the other products still listed, but the remaining products are WMI Explorer 2015, PowerRegEx 2015, PowerShell Profile Editor 2015

SAPIEN Updates "Download failed. Error = 0x800C0008"

Posted: Mon Mar 23, 2015 8:40 am
by SAPIEN Support Forums
This is an automated post. A real person will respond soon.

Thank you for posting, DiZzyDmon.

Did you remember to include the following?
  • 1. Product, version and build (e.g. Product: PrimalScript 2014, Version & Build: 7.0.46. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
    2. Specify if you are running a 32 or 64 bit version
    3. Specify your operating system and if it is 32 or 64 bit.
    4. Attach a screenshot if your issue can be seen on the screen
    5. Attach a zip file if you have multiple files (crash reports, log entries, etc.) related to your issue.
If not, please take a moment to edit your original post or reply to this one.

*** Make sure you do not post any licensing information ***

Re: SAPIEN Updates "Download failed. Error = 0x800C0008"

Posted: Mon Mar 23, 2015 10:43 am
by Alexander Riedel
You do not mention what OS you are running.

The error code is indicating a certificate error.
Basically your computer is not trusting the host certificate for the amazon S3 server where the files are stored.

Re: SAPIEN Updates "Download failed. Error = 0x800C0008"

Posted: Tue Mar 24, 2015 6:37 am
by DiZzyDmon
My computer is running Windows 7 Enterprise, 64-bit, with Service Pack 1 (and all Windows Updates applied).

I haven't done anything to fiddle with the certificates installed as part of Windows 7. Do I need to manually install the "certificate for the Amazon S3 server where the files are stored"? If so, where can I get it?

Re: SAPIEN Updates "Download failed. Error = 0x800C0008"

Posted: Tue Mar 24, 2015 12:22 pm
by Alexander Riedel
Here is a complete list of possible remedies:

http://www3.telus.net/dandemar/0x800c0005.htm