I updated my copy of primalscript with the latest patch, it then promptly said it needed to be unlocked. I used my valid licence key to unlock it and it tells me the licence key is invalid. I have checked the key and uninstalled and reinstalled primalscript so as to start afresh with the latest version, this makes no difference.
Any ideas?
Licence key failed with update to Primalscript
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
- Alexander Riedel
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- Last visit: Thu Mar 28, 2024 9:29 am
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Licence key failed with update to Primalscript
The latest build contains some additional code to detect pirated keys and code generator keys. In rare cases this can result in a perfectly fine key to be considered invalid.
Since you have registered your copy, I will create a replacement key and email it to the registered email address.
We apologize for the inconvinience.
Alex
Since you have registered your copy, I will create a replacement key and email it to the registered email address.
We apologize for the inconvinience.
Alex
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- graeme@shea.com.au
- Posts: 6
- Last visit: Thu Jul 31, 2014 3:00 am
Licence key failed with update to Primalscript
The same thing has happened to me. Please send me an updated key too.
Graeme
Graeme
- Alexander Riedel
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Licence key failed with update to Primalscript
The key has been emailed to you.
Alex
Alex
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- davebareiss
- Posts: 1
- Last visit: Wed Nov 21, 2007 6:04 am
Licence key failed with update to Primalscript
I also had my update fail even though when I start PrimalScript I see my valid license info but then it prompts me to unlock and neither of my 2 keys work. In addition I have wasted over 30 minutes trying to get this far! It would be really nice to have an email support account -- keeping track of yet another logon account for Sapien is really a pain in the butt -- but I love the product so don't shoot me.
- Alexander Riedel
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Licence key failed with update to Primalscript
You can always send email to support@sapien.com
Please send your license keys there and we'll swap them.
It is unfortunate that we discovered that there are many pirated keys out there and we had to take measures to curb their use.
We apologize for the inconvinience.
Alex
Please send your license keys there and we'll swap them.
It is unfortunate that we discovered that there are many pirated keys out there and we had to take measures to curb their use.
We apologize for the inconvinience.
Alex
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Licence key failed with update to Primalscript
Hi,
I have just upgraded to the latest version of the above, but it is not accepting my license key (needs to be unlocked) on my PC which is running Vista. I also tried to installing on a XP virtual machine but again I couldn't gain access. However the upgrade works fine on my XPSP2 Laptop. Any suggestions? I have quite an important piece of work to do today and Notepad although adequate isn't the same.
regards,
Nick
- Alexander Riedel
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Licence key failed with update to Primalscript
You have no license key registered to your user id so I cannot determine if this is the same issue or give you a replacement key.
Please email your license key to support@sapien.com
Please email your license key to support@sapien.com
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
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Licence key failed with update to Primalscript
A replacement key was sent.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.