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dll failed to register when installing PrimalScript 2021

Posted: Mon May 17, 2021 6:27 am
by johanlorier
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Product, version and build: Primalscript 2021 8.0.149
Operating system: Windows10 20H2
PowerShell version(s): 5.1

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When installing Primalscript 2021 I get error 'Product: PrimalScript 2021 -- Error 1904. Module C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2021\ADSIWizard.dll failed to register. HRESULT -2147024770. Contact your support personnel.'
Same error for other dlls:
HTMLWizard.dll
NetWizard.dll
PrimalHost64.dll
WMIWizard.dll
WSCWizard.dll
WSHWizard.dll

Primalscript does not start after installation finished.

Re: dll failed to register when installing PrimalScript 2021

Posted: Mon May 17, 2021 6:38 am
by Alexander Riedel
The error indicates that a specified module was not found.
Please check that the files indicated where actually copied to your install folder.
If they are there, please check if the Visual Studio Runtime 2015 - 2019 was installed.
Our installer normally installs this runtime if it is missing, but the Microsoft runtime installer sometimes fails to recognize that the runtime is not present.
If you require assistance in how to detect this runtime, please let us know.

Re: dll failed to register when installing PrimalScript 2021

Posted: Mon May 17, 2021 7:13 am
by johanlorier
Installation of the Microsoft Visual C++ Redistributable for Visual Studio 2019 did the trick, now installation was successfull.