Application Hang

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User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Application Hang

Post by gbodel » Tue May 21, 2019 8:59 am

Product, version and build:7.4.128.0
32 or 64 bit version of product: 64bit
Operating system:Windows 10 1709
32 or 64 bit OS:64bit

From Application Event Log:
The program PrimalScript.exe version 7.4.128.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2bbc
Start Time: 01d50fec7165d0b0
Termination Time: 54
Application Path: C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2019\PrimalScript.exe
Report Id: e108ba0b-6de9-419e-8549-a3bd26931dff
Faulting package full name:
Faulting package-relative application ID:

Problem Details:
Source
SAPIEN PrimalScript 2019

Summary
Stopped responding and was closed

Date
‎5/‎21/‎2019 8:05 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2019\PrimalScript.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: PrimalScript.exe
Application Version: 7.4.128.0
Application Timestamp: 5cd4f204
Hang Signature: 4fbf
Hang Type: 134217728
OS Version: 10.0.16299.2.0.0.256.4
Locale ID: 1033
Additional Hang Signature 1: 4fbf9fa4039821ddc3ec227f4a4d1e55
Additional Hang Signature 2: c96f
Additional Hang Signature 3: c96fa830561716e65330d0d49189554b
Additional Hang Signature 4: 4fbf
Additional Hang Signature 5: 4fbf9fa4039821ddc3ec227f4a4d1e55
Additional Hang Signature 6: c96f
Additional Hang Signature 7: c96fa830561716e65330d0d49189554b

Extra information about the problem
Bucket ID: a0f85613946e61f857acbac050c5399f (1705943694018165151)

User avatar
Olga_B
Site Admin
Posts: 126
Joined: Mon May 15, 2017 9:06 am

Re: Application Hang

Post by Olga_B » Tue May 21, 2019 10:25 am

Application hang during what process?

Could you please describe what did you do before it hang.

User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Re: Application Hang

Post by gbodel » Tue May 21, 2019 10:57 am

Just using the mouse to click (Get Focus) within the scripting interface while editing a VB script. At the top of PrimalScript it shows (Not Responding) and it never does come back. Does not happen with 2018. Not sure what is causing it.
Last edited by gbodel on Tue May 21, 2019 12:12 pm, edited 1 time in total.

User avatar
Alexander Riedel
Posts: 7128
Joined: Tue May 29, 2007 4:43 pm

Re: Application Hang

Post by Alexander Riedel » Tue May 21, 2019 11:04 am

Can you please provide a little more detail? Is that reproducible? What kind of script do you have open? Could you send it? Where exactly do you click?
Please keep in mind that we cannot see your screen.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Re: Application Hang

Post by gbodel » Tue May 21, 2019 12:30 pm

It has been happening for a couple of months. I use PrimalScript mostly for VB scripts and usually have about 6 scripts open at a time. It seems like a random hang that is noticed by gaining focus with the mouse. Happens now about twice a day. If I uninstall 2019 and install 2018 I have 0 problems. I import the same settings file for each. I did notice that there was some relationship with ntdll.dll in one of the logs. I have tried changing some users settings without any noticeable improvement. “Display indent guides” and “Enable Drag and Drop”

User avatar
Alexander Riedel
Posts: 7128
Joined: Tue May 29, 2007 4:43 pm

Re: Application Hang

Post by Alexander Riedel » Tue May 21, 2019 12:54 pm

Just to confirm, this happens usually when you have a VBScript active?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Re: Application Hang

Post by gbodel » Tue May 21, 2019 1:13 pm

Yes, but you don't see any issue until you click somewhere and get the Not Responding message in the title bar.

User avatar
Alexander Riedel
Posts: 7128
Joined: Tue May 29, 2007 4:43 pm

Re: Application Hang

Post by Alexander Riedel » Tue May 21, 2019 1:18 pm

Ok, let's narrow down the 'somewhere'. Is that somewhere on the ribbon? Somewhere in the code? Can you maybe narrow it down to a location in a piece of code?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Re: Application Hang

Post by gbodel » Tue May 21, 2019 1:21 pm

Yes, it is just a back space in the code of any script.

User avatar
gbodel
Posts: 12
Joined: Sun Mar 03, 2013 12:42 pm

Re: Application Hang

Post by gbodel » Tue May 21, 2019 1:22 pm

For example, you just click somewhere so that you can scroll up or down. That type of thing.