Kaspersky quarantined two files while installing update of Primal Script 7.3.107_091217_x64

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janvdweyer
Posts: 4
Joined: Sun Mar 03, 2013 12:44 pm

Kaspersky quarantined two files while installing update of Primal Script 7.3.107_091217_x64

Post by janvdweyer » Fri Sep 15, 2017 3:08 am

Yesterday my Primal Script installation did download the following update: Primal Script 7.3.107_091217_x64

The installation failed (see screenshot 1) because Kaspersky endpoint security (version 10.2.5.320 with latest updates) quarantined two files (see screenshot 2).

I guess it is a false positve but can you investigate this. Other customers will experience the same problem with the mentioned AV.

Regards
Jan van de Weijer
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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Re: Kaspersky quarantined two files while installing update of Primal Script 7.3.107_091217_x64

Post by davidc » Fri Sep 15, 2017 8:14 am

It is most likely a false positive, but we have no way of knowing if your machine has an existing infection, that is why we highly recommend that you submit the files on your machine for verification.
David
SAPIEN Technologies, Inc.

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janvdweyer
Posts: 4
Joined: Sun Mar 03, 2013 12:44 pm

Re: Kaspersky quarantined two files while installing update of Primal Script 7.3.107_091217_x64

Post by janvdweyer » Fri Sep 15, 2017 1:28 pm

If there was an existing infection beside Primal Script I should have at least one more entry in the quarantine log which I don't have!

The behaviour I described was at work. At home I have Norton AV and the update worked fine. I only posted this to inform others about this problem with Kaspersky and maybe Sapien can do something about it.

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Alexander Riedel
Posts: 6361
Joined: Tue May 29, 2007 4:43 pm

Re: Kaspersky quarantined two files while installing update of Primal Script 7.3.107_091217_x64

Post by Alexander Riedel » Fri Sep 15, 2017 2:06 pm

Thanks for posting this. But no, there is nothing we can do from our side. Since we are not a Kapersky customer they don't really do anything for us :D
Alexander Riedel
SAPIEN Technologies, Inc.