How to recover Productivity Pack license

Support for all customers who have purchased or received a Productivity Pack Support product license. This forum does not offer a response time guarantee.
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Dealio
Posts: 7
Joined: Sun Mar 03, 2013 12:39 pm

How to recover Productivity Pack license

Post by Dealio » Tue Feb 27, 2018 11:07 pm

To help you better we need some information from you.

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Product, version and build: Productivity Pack
32 or 64 bit version of product: 64-bit
Operating system: Windows 10 Pro x64
32 or 64 bit OS: 64-bit

I've had to reimage my desktop with Windows 10 due to a critical issue on it that prevented normal boot up. Unfortunately the license keys for the Productivity Pack are in Outlook email data files and inaccessible. I've managed to complete the reinstall of Windows 10 and PrimalPad and PowerRegEx, but do not have keys for them. My subscription to them is still active. Is there a way to recover the licensing details so that I license the software?

Thanks
David

DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

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Alexander Riedel
Posts: 6598
Joined: Tue May 29, 2007 4:43 pm

Re: How to recover Productivity Pack license

Post by Alexander Riedel » Wed Feb 28, 2018 3:49 am

You should see the Productivity Pack key on your SAPIEN account page.
There is a button ‘Productivity Pack’
Alexander Riedel
SAPIEN Technologies, Inc.

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Dealio
Posts: 7
Joined: Sun Mar 03, 2013 12:39 pm

Re: How to recover Productivity Pack license

Post by Dealio » Thu Mar 01, 2018 11:52 am

Thank you! I missed it, I think because it is listed under PrimalXML, and I wasn't expecting it there.

Also noted that the copy to clipboard button didn't work for me. Don't know if it's my machine or not, but thought you'd like to know. Everywhere else that button has worked for me.

David

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