I am really sorry that you are having so much trouble. Believe me, it is not our intention to make this difficult.
I am not going to perpetuate any more abuse on you. Please call us directly at 707-252-8700 ext 113 and we will get this cleared up right away.frios2006-11-17 15:34:57
Search found 373 matches
- Fri Nov 17, 2006 6:32 am
- Forum: Customer Service
- Topic: Customer abuse
- Replies: 3
- Views: 6003
- Fri Nov 17, 2006 5:51 am
- Forum: Customer Service
- Topic: Reinstalling a license key
- Replies: 6
- Views: 6636
Reinstalling a license key
If you ever need to install a new 4.1 license key because you have purchased a support plan, please do the following: 1) Start PrimalScript 2) Select HELP | REMOVE LICENSE... menu option 3) Press OK when prompted 4) Exit out of PrimalScript 5) Start PrimalScript again 6) Press the UNLOCK NOW button ...
- Fri Nov 17, 2006 4:01 am
- Forum: Customer Service
- Topic: 4.1 License Key
- Replies: 2
- Views: 4858
4.1 License Key
You need to not be so hard on yourself! We will get your key and email it to you. Also, make sure you are logged into Windows as an admin when you install and when you unlock the product.
- Tue Nov 14, 2006 1:56 am
- Forum: Customer Service
- Topic: Auto update from PS4.0 -> PS4.1
- Replies: 0
- Views: 7860
Auto update from PS4.0 -> PS4.1
If, upon running PrimalScript 4.0, you see an update notification regarding PrimalScript 4.1, please note: If you purchased PrimalScript 4.0 with upgrade assurance, please contact us at websupport@sapien.com. Include your original SAPIEN order number and your 4.0 license key; request a 4.1 key excha...
- Tue Nov 14, 2006 12:38 am
- Forum: Customer Service
- Topic: Update to 4.1 from 4.0 Serial No
- Replies: 1
- Views: 4269
Update to 4.1 from 4.0 Serial No
To upgrade from PrimalScript 4.0 to 4.1 please follow the instructions on this page:
http://www.primalscript.com/upgrade.asp
http://www.primalscript.com/upgrade.asp
- Thu Nov 09, 2006 1:31 am
- Forum: Customer Service
- Topic: reinstall serialnummer
- Replies: 4
- Views: 7027
reinstall serialnummer
You are fine. Thi is a known bug. It has been fixed in 4.1 which should be out soon and which you can upgarde to for free.
- Wed Nov 08, 2006 11:37 pm
- Forum: Customer Service
- Topic: reinstall serialnummer
- Replies: 4
- Views: 7027
reinstall serialnummer
Yes, you should be able uninstall it and then reinstall it. That should clear up the problem.
- Wed Nov 08, 2006 5:16 am
- Forum: Customer Service
- Topic: Email address visible
- Replies: 3
- Views: 6772
Email address visible
That is beacuse your email address is set as your login name. Please change that in the settings.
- Tue Nov 07, 2006 11:24 pm
- Forum: Customer Service
- Topic: Latest version / build
- Replies: 3
- Views: 6735
Latest version / build
You are right. That information is not currently visible. I will forward this request to our webmaster and our build engineers and see what we can do in this regard.
- Thu Nov 02, 2006 5:31 am
- Forum: Customer Service
- Topic: Forums Before login
- Replies: 2
- Views: 6463
Forums Before login
Oh, BTW, the MVP forums are not visible any more...