Support Forums

Search found 5780 matches

by Alexander Riedel
Thu Sep 15, 2016 1:27 am
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 15
Views: 257

Re: Updater dies!

Nope, nothing arrived here. Quick test shows it to be working fine for me. I use Chrome. What browser did you use?
Maybe you should eliminate the '+' from the file name. Web pages can be funny with this kind of characters in names :D
by Alexander Riedel
Wed Sep 14, 2016 2:34 pm
Forum: PrimalScript
Topic: Version difference & Activation issues
Replies: 7
Views: 144

Re: Version difference & Activation issues

I am not sure what that second sentence means. The updater does not verify, submit or process licensing information. It just displays information stored on the system. You had an activation attempt today that was declined with your subscription because that build is not covered with your expired sub...
by Alexander Riedel
Wed Sep 14, 2016 11:12 am
Forum: PrimalScript
Topic: Version difference & Activation issues
Replies: 7
Views: 144

Re: Version difference & Activation issues

We are looking at the activation logs and we really cannot find any other activation from that particular subscription between August 2015 and today. We are also not able to find a deactivation for that subscription for last Friday (or anywhere around it) So I am quite certain that this must have be...
by Alexander Riedel
Wed Sep 14, 2016 10:44 am
Forum: PrimalScript
Topic: Version difference & Activation issues
Replies: 7
Views: 144

Re: Version difference & Activation issues

The updater does not touch any licensing information. It only downloads and runs the installer. The product itself does the activation. According to our activation log, you activated this particular subscription today. Before that, the last activation was on 2015-08-17, which correlates to build 7.1...
by Alexander Riedel
Wed Sep 14, 2016 10:04 am
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 15
Views: 257

Re: Updater dies!

Topic moved by moderator. Please make sure you post in the appropriate product forum to avoid delays.
by Alexander Riedel
Wed Sep 14, 2016 10:02 am
Forum: PrimalScript
Topic: Version difference & Activation issues
Replies: 7
Views: 144

Re: Version difference & Activation issues

According to our records and your subscription information it expired on July 1st 2015, which gives you access to Version 7.1.63 (PrimalScript 2015). If you had used 7.2.82, which is a PrimalScript 2016 version, you must have used that with another account and subscription. You will need to find tha...
by Alexander Riedel
Tue Sep 13, 2016 1:39 pm
Forum: PowerShell Studio
Topic: Upgrade Deactivates License
Replies: 2
Views: 83

Re: Upgrade Deactivates License

The update tool shows you available updates and your license status. If your license is NOT active the update is NOT checked for download, you need to manually check the box to download and update. The update tool would specifically point out when your subscription is expired. updates.png (Note that...
by Alexander Riedel
Mon Sep 12, 2016 11:09 am
Forum: Trial Software Questions
Topic: Execution Restrictions
Replies: 6
Views: 571

Re: Execution Restrictions

We will look into it. Please stand by.
by Alexander Riedel
Mon Sep 12, 2016 2:34 am
Forum: Customer Service
Topic: PowerShell Studio 2016 Re-activation
Replies: 2
Views: 58

Re: PowerShell Studio 2016 Re-activation

Consider it done :D
by Alexander Riedel
Wed Sep 07, 2016 9:10 pm
Forum: PrimalScript
Topic: Compiled HTA into EXE
Replies: 3
Views: 149

Re: Compiled HTA into EXE

Yeah, would agree but we try to take options out where possible, as too many options confuse new users and make the learning curve steeper.
I have a few ideas how to address this without an option. But in the meantime, install your app into a folder *outside* of C:\Program Files and see if that works.

Go to advanced search