Search found 168 matches

by J. Reif
Tue Oct 03, 2017 10:24 am
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 5382

Re: Can not Reach activation Server

Hello,

I see from our records that the last ping we had to our server from your subscription was July 13, 2017. Has anything changed in your environment since then? A new firewall or proxy server, perhaps? Have you been experiencing any other connectivity issues?
by J. Reif
Thu Sep 07, 2017 9:32 am
Forum: Customer Service
Topic: Unable to register / new installation of Powershell Studio 2017
Replies: 1
Views: 4217

Re: Unable to register / new installation of Powershell Studio 2017

Hi Udo,

Would you be so kind as to send screenshots of what you are seeing directly to us at sales@sapien.com? We want to help you get up and running as soon as possible.
by J. Reif
Wed Aug 09, 2017 10:03 am
Forum: Customer Service
Topic: Error: Invalid Subscription Key
Replies: 5
Views: 5815

Re: Error: Invalid Subscription Key

You're welcome!
by J. Reif
Tue Aug 08, 2017 1:57 pm
Forum: Customer Service
Topic: Error: Invalid Subscription Key
Replies: 5
Views: 5815

Re: Error: Invalid Subscription Key

The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.
by J. Reif
Thu Jul 27, 2017 1:22 pm
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 6093

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Hi Edward. Were you able to retrieve your subscription number?
by J. Reif
Wed Jul 26, 2017 3:12 pm
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 6093

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Edward -

I registered your subscription to your account for you. If you do not receive the email, you need only log in to your SAPIEN account for your work email (username edgarmoreno27856) to retrieve it.
by J. Reif
Wed Jul 26, 2017 8:35 am
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 6093

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Hello Edgar,

I just sent the information to your company email address from juner AT sapien.com. If you still do not receive it, please call us at 1-707-252-8700.
by J. Reif
Tue Jul 25, 2017 8:59 am
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 6093

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Edgar - your subscription number was emailed to you yesterday (Monday) morning. It would have come from the email address juner AT sapien.com. If you did not receive it, please email us at sales@sapien.com.
by J. Reif
Wed Jul 19, 2017 11:45 am
Forum: Customer Service
Topic: Code formatter gone!
Replies: 4
Views: 3608

Re: Code formatter gone!

We have replaced the old style of the forum with a new one so that the CSS no longer interferes with the standard BBcode for code. We are working on finding a syntax highlighter.
by J. Reif
Tue Jul 18, 2017 12:53 pm
Forum: Customer Service
Topic: Code formatter gone!
Replies: 4
Views: 3608

Re: Code formatter gone!

Upgrading the forum broke the plugin that allowed for the custom code format. We are working to find a replacement.