Search found 166 matches

by J. Reif
Wed Mar 13, 2013 12:53 pm
Forum: Customer Service
Topic: Cannot upload most files
Replies: 2
Views: 2358

Re: Cannot upload most files

Not gripe, gripe at all. Only a real user can let us know where all our oversights are with regards to the new forum. Sometimes it's just a matter of changing some setting to make our forum users happy. I have changed the setting to make plain text files uploadable.
by J. Reif
Wed Mar 13, 2013 12:10 pm
Forum: Customer Service
Topic: Forum login repeatedly time out
Replies: 13
Views: 8401

Re: Forum login repeatedly time out

We have not set any time limits on users. I'm afraid I need to ask a few questions in order to fully investigate this matter. Is this a new problem that you have just begun to experience or has this been happening every time you have used the forum? Is it machine specific? If yes, what OS and Versio...
by J. Reif
Tue Mar 05, 2013 12:41 pm
Forum: Customer Service
Topic: Cannot edit/delete own posts.
Replies: 6
Views: 4356

Re: Cannot edit/delete own posts.

I found the reason you were blocked from editing/deleting and have corrected this issue. The decision to put a 24 hour restriction on edits/deletes was made for various reasons, but I will be sure to express your concerns regarding this matter and let you know the outcome. Please let me know if you ...
by J. Reif
Tue Mar 05, 2013 12:19 pm
Forum: Customer Service
Topic: Unable to access store
Replies: 3
Views: 2856

Re: Unable to access store

There is, indeed, an issue with IE 10. We are working to install Microsoft's hotfix for this. In the meantime, we recommend using Chrome or Firefox for the store. We will post here again once the issue has been corrected.
by J. Reif
Tue Mar 05, 2013 10:37 am
Forum: Customer Service
Topic: Unable to access store
Replies: 3
Views: 2856

Re: Unable to access store

Our server is experiencing some latency issues this morning. We apologize for the inconvenience and ask that you please try again. If you continue to have trouble accessing the store, please include the following in your reply: 1. What Operating System and version are you using (e.g. Windows 8) 2. W...
by J. Reif
Tue Mar 05, 2013 10:13 am
Forum: Customer Service
Topic: Cannot edit/delete own posts.
Replies: 6
Views: 4356

Re: Cannot edit/delete own posts.

We've changed the settings so that you have up to 24 hours to edit or delete a post.