Search found 179 matches

by J. Reif
Thu Feb 20, 2014 4:03 pm
Forum: Customer Service
Topic: Spearphishing or legitimate email?
Replies: 6
Views: 6023

Re: Spearphishing or legitimate email?

Hello! Yes - the email is legitimate. We use list services to send any email notices that go to more than 250 people. Vertical Response in one of those list services. We are moving our lists from them to another provider. In the process, we are also attempting to weed out accounts on our system that...
by J. Reif
Tue Feb 11, 2014 11:10 am
Forum: Customer Service
Topic: Download PrimalScript 4.1
Replies: 1
Views: 1928

Re: Download PrimalScript 4.1

Hello,

Thank you for pointing out this issue with the account page. The problem has been corrected and you should be able to download PrimalScript 4.1 without further issue.
by J. Reif
Fri Feb 07, 2014 11:45 am
Forum: PowerShell GUIs
Topic: Calling script in a Packaged Project
Replies: 3
Views: 2261

Re: Calling script in a Packaged Project

The issue on this account has been corrected. My apologies for the inconvenience!
by J. Reif
Tue Oct 01, 2013 1:19 pm
Forum: Customer Service
Topic: Renaming forum account
Replies: 3
Views: 3726

Re: Renaming forum account

Our apologies - our service provider upgraded our MySQL servers early this morning, temporarily putting our mySQL databases in read-only mode. This would explain the forum's inability to update your username. Normally, changing your username in your SAPIEN account also updates your forum account.
by J. Reif
Wed Jul 24, 2013 10:58 am
Forum: PrimalScript
Topic: Viewing HTA form
Replies: 2
Views: 2080

Re: Viewing HTA form

Moved by moderator.
by J. Reif
Wed Jul 24, 2013 9:50 am
Forum: Customer Service
Topic: Unable to post in Product Support
Replies: 2
Views: 2773

Re: Viewing HTA form

Chris - I note that your first post in this thread was as "Guest". You must be logged in to post in the Product Support forums. I note from your second post to this thread that you have since logged in. Have you tried posting in the Product Support forums since you logged in? Your permissions as "ch...
by J. Reif
Mon Jul 15, 2013 11:02 am
Forum: Feedback
Topic: Read this first!
Replies: 0
Views: 9080

Read this first!

Welcome to the SAPIEN Feedback forum. Please only post feedback here - praise and criticism are both welcome. But please remember to keep it professional and constructive. Things you should NOT post here: - customer service questions - subscription numbers, license keys or other personal data. - pro...
by J. Reif
Mon Apr 29, 2013 3:18 pm
Forum: PowerShell Studio
Topic: Fix my account + PSStudio error
Replies: 4
Views: 2524

Re: Fix my account + PSStudio error

I have fixed your account and will be moving this post to the Powershell Studio forum where your issue can be properly addressed. You may need to log out and back in order for your account changes to take effect. Sorry for the inconvenience.
by J. Reif
Fri Apr 26, 2013 10:55 am
Forum: Customer Service
Topic: Site has beenchanged and is unstable now.
Replies: 6
Views: 4721

Re: Site has beenchanged and is unstable now.

By any chance, was Windows updated on your computer last night? I found a description of your log in problem and potential solution here: http://pcsupport.about.com/od/system-security/a/fix-problems-caused-by-windows-updates.htm 2. Some issues experienced after Windows updates are less "problems" an...
by J. Reif
Fri Apr 26, 2013 8:50 am
Forum: Customer Service
Topic: Site has beenchanged and is unstable now.
Replies: 6
Views: 4721

Re: Site has beenchanged and is unstable now.

We have not made any changes to the site and everything looks normal on our machines. Has anything changed on your machine? Would you send a screen grab of what you are seeing? What browser, version and OS, version are you using? We will try to replicate your issue. In the mean time, you could try l...