Search found 171 matches

by J. Reif
Mon Nov 10, 2014 4:11 pm
Forum: Customer Service
Topic: Unable to post in the Scripting Forums.
Replies: 1
Views: 1747

Re: Unable to post in the Scripting Forums.

Hello John,

I have checked the permissions on your account and as a registered customer, you should be able to post to all of the SAPIEN forums. Would you attach a screen shot of what you see when you navigate to one of the Scripting forums?
by J. Reif
Thu Nov 06, 2014 5:57 pm
Forum: PrimalScript
Topic: Upgrading to Primalscript 7.0.53_102614_x64 broke my license
Replies: 9
Views: 3249

Re: Upgrading to Primalscript 7.0.53_102614_x64 broke my lic

Hello, Regarding the license key - the 'click here' link does work as it simply scrolls your page up to the top where your subscriptions are listed along with associated license keys (except for Productivity Pack keys, which are accessible from the Productivity Pack button next to the associated sub...
by J. Reif
Mon Nov 03, 2014 12:39 pm
Forum: Customer Service
Topic: Primalscript 2012 Download Location
Replies: 3
Views: 2452

Re: Primalscript 2012 Download Location

Hello brycspain,

Because you still have an active license key for PrimalScript 2012, you can download the final version from your account's product page. To get there, log in at http://www.sapien.com/auth and then navigate to My Account->Registered Products.
by J. Reif
Wed Oct 29, 2014 3:33 pm
Forum: Customer Service
Topic: A minor annoyance PSF files
Replies: 8
Views: 3466

Re: A minor annoyance PSF files

Good - I'm glad it works! I will pass your idea on to the powers that be....
by J. Reif
Wed Oct 29, 2014 3:32 pm
Forum: Customer Service
Topic: SA forum frequestly Login times out in seconds
Replies: 8
Views: 18062

Re: SA forum frequestly Login times out in seconds

OK. I made some changes to our php.ini file which may help. Again - let me know if it helps!
by J. Reif
Wed Oct 29, 2014 3:03 pm
Forum: Customer Service
Topic: A minor annoyance PSF files
Replies: 8
Views: 3466

Re: A minor annoyance PSF files

It took a bit, but I tracked down the code for the mime type settings and believe I have removed the item that was misinterpreting the <preview> tag as evil. You should no longer have to zip (or edit) psf files to post them.
by J. Reif
Wed Oct 29, 2014 2:53 pm
Forum: Customer Service
Topic: A minor annoyance PSF files
Replies: 8
Views: 3466

Re: A minor annoyance PSF files

Hello again,

We did a few tests and found if you remove the <preview> tags from the PSF, it uploads just fine. Not sure that is any less of a hassle than zipping the file.......
by J. Reif
Wed Oct 29, 2014 2:48 pm
Forum: Customer Service
Topic: No file association for .Bat files
Replies: 3
Views: 1976

Re: No file association for .Bat files

Hello rayeaker, To get a proper answer to your question, it needs to be posted in the proper forum; Trial Software Questions if you are using a trial version or the PrimalScript forum if you have a licensed copy of PrimalScript. I know it may sound picky, but our forum responders are assigned to wat...
by J. Reif
Wed Oct 29, 2014 2:18 pm
Forum: Customer Service
Topic: SA forum frequestly Login times out in seconds
Replies: 8
Views: 18062

Re: SA forum frequestly Login times out in seconds

So sorry - I hate those days. I made some slight cookie alterations that may help. Do keep me posted.
by J. Reif
Wed Oct 29, 2014 1:55 pm
Forum: Customer Service
Topic: SA forum frequestly Login times out in seconds
Replies: 8
Views: 18062

Re: SA forum frequestly Login times out in seconds

Are you entering the forum via scriptinganswers.com?