Search found 15 matches

by rkantor17
Mon Oct 01, 2018 12:41 pm
Forum: VersionRecall
Topic: VRTRAY Fails periodically
Replies: 6
Views: 996

Re: VRTRAY Fails periodically

The folders are on a network path

u:\documents\downloads\repofile - repository
u:\documents - files to monitor
by rkantor17
Mon Oct 01, 2018 7:45 am
Forum: VersionRecall
Topic: VRTRAY Fails periodically
Replies: 6
Views: 996

Re: VRTRAY Fails periodically

Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.

Robb
by rkantor17
Wed Sep 26, 2018 9:46 am
Forum: VersionRecall
Topic: VRTRAY Fails periodically
Replies: 6
Views: 996

Re: VRTRAY Fails periodically

See attached screenshot and Event Viewer error message.

Let me know what else may be needed to resolve.
by rkantor17
Wed Sep 26, 2018 7:53 am
Forum: VersionRecall
Topic: VRTRAY Fails periodically
Replies: 6
Views: 996

VRTRAY Fails periodically

To help you better we need some information from you. *** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. *** Product, version and build: Version Recall 1.5...
by rkantor17
Thu Sep 24, 2015 1:26 pm
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

I moved my repository up a level and things are seeming to be working. I think it had to do with the repository at the same level of my monitored folders.
by rkantor17
Thu Sep 24, 2015 1:23 pm
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

Our email servers do not filter emails attachments. Alternatively you can upload the file via our website. Go to Support->Support Uploaded and you should be able to upload the files to us. The recall file is not a problem. The file tells Version Recall that the folder is versioned and contains the ...
by rkantor17
Thu Sep 24, 2015 6:31 am
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

The scheduled task is not adding new files or updating existing.

Could the issue be that the .recall file is stored in the path of my documents that is being monitored?
by rkantor17
Thu Sep 24, 2015 6:28 am
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

Alexander Riedel wrote:C:\ProgramData\VersionRecallService

Email service.inf and vrkService.log please
email rejected due to banned file types. I also tried compressing and that too rejected. Please advise.
by rkantor17
Tue Sep 22, 2015 5:37 am
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

Alexander Riedel wrote:Please also verify exactly what version of VersionRecall you have installed. It should be 1.0.123
Confirmed.
by rkantor17
Tue Sep 22, 2015 5:35 am
Forum: VersionRecall
Topic: Files are not being added to repository automatically
Replies: 21
Views: 12957

Re: Files are not being added to repository automatically

Alexander Riedel wrote:It should. Please send your .recall file and your service.inf file to support at sapiencom so we see what is going on.Please include the exact location of your local folder.
Please also include the current service log.
Where do I find the service.inf and the service log file?