Support Forums

Search found 56 matches

by sales@sapien.com
Thu Feb 16, 2017 1:59 pm
Forum: Customer Service
Topic: Notebook re-imaged
Replies: 1
Views: 89

Re: Notebook re-imaged

We have reset the activation for you. If there is anything else we can help you with, please don't hesitate to post again. Thank you.
by sales@sapien.com
Wed Feb 01, 2017 3:14 pm
Forum: Customer Service
Topic: Deactivating my install remotely
Replies: 1
Views: 85

Re: Deactivating my install remotely

Miguel,

We have reset your activation. Please make sure, in the future, that proper deactivation procedures are being followed so that you do not lose out on your allotted two activations. If there is anything further we can assist you with, please let us know. Thank you.
by sales@sapien.com
Thu Jan 12, 2017 1:54 pm
Forum: Customer Service
Topic: Please deactivate old computer
Replies: 2
Views: 147

Re: Please deactivate old computer

We have reset your activation. If there is anything further you need, please don't hesitate to post again. Thank you.
by sales@sapien.com
Thu Jan 05, 2017 10:33 am
Forum: Customer Service
Topic: Reset Activation
Replies: 2
Views: 201

Re: Reset Activation

You are now entitled to a yearly full reset of your activations directly from your Registered Products page. Please refer to the following blog, on directions regarding how to perform this reset: https://www.sapien.com/blog/2015/06/26/updated-guide-to-sapien-software-activation-2/. If you run into a...
by sales@sapien.com
Wed Jan 04, 2017 7:24 am
Forum: Customer Service
Topic: Please deactivete computer named
Replies: 1
Views: 146

Re: Please deactivete computer named

We have reset your activation. In the future, anytime you will be upgrading/switching devices, performing any maintenance, or reimaging/renaming/reinstalling your device, proper deactivation procedures should be followed so that you do not lose out on your allotted two activations. Please note that ...
by sales@sapien.com
Wed Dec 28, 2016 3:25 pm
Forum: Customer Service
Topic: Can your product be licensed on Citrix /TS ?
Replies: 2
Views: 147

Re: Can your product be licensed on Citrix /TS ?

The product can be accessed via Citrix given that you have the necessary number of licenses purchased for the amount of users that will be accessing the product. By installing the product on a server environment, you assume all responsibility that licensing terms and conditions will be followed at a...
by sales@sapien.com
Fri Dec 09, 2016 8:37 am
Forum: Customer Service
Topic: Product registered to terminated employee
Replies: 1
Views: 143

Re: Product registered to terminated employee

Please send the license key via e-mail to sales@sapien.com and reference this post. We will be able to assist you further from there. Thank you.
by sales@sapien.com
Thu Dec 08, 2016 8:27 am
Forum: Customer Service
Topic: SW Key Registration
Replies: 1
Views: 97

Re: SW Key Registration

Please contact sales@sapien.com directly with the 16-digit subscription number you are attempting to activate. We will be able to assist you further from there. Thank you.
by sales@sapien.com
Tue Nov 08, 2016 12:28 pm
Forum: Trial Software / Pre-sales Technical Questions
Topic: extension to trial
Replies: 1
Views: 4460

Re: extension to trial

Please e-mail sales@sapien.com with your request. We will be able to assist you further from there. Thank you.
by sales@sapien.com
Tue Nov 01, 2016 7:51 am
Forum: Customer Service
Topic: Product Activation
Replies: 1
Views: 1388

Re: Product Activation

All three areas in the activation screen must be filled out entirely (Username/Password/License No), to activate the product on your allotted two devices. Prior to activating, you need to make sure that you register the 16-digit subscription number to the Registered Products page of your SAPIEN Acco...

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