SAPIEN Technologies

I'm glad it worked for you, Scott! For anyone else who encounters this issue and cannot reset their password, please contact websupport@sapien.com and we'll give you a hand!

Hello -
I have sent an email to the address on your account with instructions to help you with this issue. Please do let me know the results!

Hi Gary,

Each key is managed by a single registrar, but this article explains how to give other people access to your key: https://info.sapien.com/index.php/quick ... vation-key

Please let us know if you need any additional information!

Certain strings are used to determine if a post contains a link. This can cause an issue with some posts that do not, indeed contain a link. Please email webmaster@sapien.com with the text you are trying to post so we can determine what string is causing the issue. Once identified, we will whitelist...

Thanks for the information, Bill! this line:
was the issue as ".co" is a common web extension. I have whitelisted ".Count" so you should be able to post your message now.

HI Bill - please send the message you are trying to post to me at webmaster@sapien.com.

Good news! You can now mark a post as the "best answer" to your question. Just click the checkmark next to the correct answer....

Hello Juha,

There are several strings that are used to determine if a post may contain a URL. If you would send me the text you are trying to post (juner@sapien.com), I will have a look and let you know what the issue is.

Thank you!

You are welcome!

I have checked your account and there are no activation keys registered to it. If your key is registered to another user, that user will need to log in to their account and follow the instructions outlined under 'Scenario Two' in this article: https://info.sapien.com/index.php/quickguides/managing-i...