Search found 187 matches

by J A Reif
Thu Nov 04, 2021 11:39 am
Forum: Customer Service
Topic: Account Management
Replies: 1
Views: 164

Re: Account Management

Hi Gary,

Each key is managed by a single registrar, but this article explains how to give other people access to your key: https://info.sapien.com/index.php/quick ... vation-key

Please let us know if you need any additional information!
by J A Reif
Fri Mar 12, 2021 10:59 am
Forum: Customer Service
Topic: External links in posts
Replies: 1
Views: 6785

Re: External links in posts

Certain strings are used to determine if a post contains a link. This can cause an issue with some posts that do not, indeed contain a link. Please email webmaster@sapien.com with the text you are trying to post so we can determine what string is causing the issue. Once identified, we will whitelist...
by J A Reif
Fri Oct 09, 2020 7:29 am
Forum: Customer Service
Topic: Sorry. You need to have made a minimum of 5 posts before you can include external links in your posts.
Replies: 3
Views: 8183

Re: Sorry. You need to have made a minimum of 5 posts before you can include external links in your posts.

Thanks for the information, Bill! this line:
  1. $LineCT = $FileTextLines.Count
was the issue as ".co" is a common web extension. I have whitelisted ".Count" so you should be able to post your message now.
by J A Reif
Wed Sep 23, 2020 11:20 am
Forum: Feedback
Topic: Forums Answer Flag
Replies: 2
Views: 8888

Re: Forums Answer Flag

Good news! You can now mark a post as the "best answer" to your question. Just click the checkmark next to the correct answer....
bestanswer1.jpg
bestanswer1.jpg (51.63 KiB) Viewed 8538 times
by J A Reif
Fri Sep 18, 2020 8:10 am
Forum: Customer Service
Topic: Sorry. You need to have made a minimum of 5 posts before you can include external links in your posts.
Replies: 1
Views: 11998

Re: Sorry. You need to have made a minimum of 5 posts before you can include external links in your posts.

Hello Juha,

There are several strings that are used to determine if a post may contain a URL. If you would send me the text you are trying to post (juner@sapien.com), I will have a look and let you know what the issue is.

Thank you!
by J A Reif
Tue Sep 08, 2020 5:42 am
Forum: Customer Service
Topic: Licensing Problem
Replies: 3
Views: 6105

Re: Licensing Problem

You are welcome! :)
by J A Reif
Fri Sep 04, 2020 5:43 am
Forum: Customer Service
Topic: Licensing Problem
Replies: 3
Views: 6105

Re: Licensing Problem

I have checked your account and there are no activation keys registered to it. If your key is registered to another user, that user will need to log in to their account and follow the instructions outlined under 'Scenario Two' in this article: https://info.sapien.com/index.php/quickguides/managing-i...
by J A Reif
Wed May 13, 2020 9:30 am
Forum: Customer Service
Topic: Community Support Forums
Replies: 3
Views: 3124

Re: Community Support Forums

You are welcome. :)
by J A Reif
Tue May 12, 2020 10:45 am
Forum: Customer Service
Topic: Community Support Forums
Replies: 3
Views: 3124

Re: Community Support Forums

Hello Roderick, So sorry for the confusion... and thank you for pointing out the error! The $99 option is Premium Support - for access to our direct technical support ticketing system and to receive a guaranteed response within 24 hours. This has been corrected in the store. If you would like to ref...