Support Forums

Hello again Sam,
We discovered today that the use of the ampersand (&) character in a password could be causing issues for some users. If you, by any chance have an ampersand please try resetting your password to one without an ampersand and see if you can activate your software with the new password.

Hello Sam,
Please send an email with the subscription number in question to me at juner@sapien.com. I will look into this matter.

I will make sure our developers see this so they can investigate for you.

We had a server issue this past Friday-Saturday which could have caused this. The issue has since been resolved. Did this happen to you before Friday 6/15?

Glad to hear it!

Hello Stephan,

The downloads for the Productivity Pack are now available on your account->products page. (https://www.sapien.com/account/products)

Hi Stephan, While we work on this, let me know if you wish to use the 32-bit or 64-bit versions of the Productivity Pack and I will send you the 2017 versions along with your Key.

Do you have the ability to create a VM? If so, you can generate and download a trial key from your account page and install it on the VM to test there.

I should also note that the lab guides are available for download here: https://www.sapien.com/books_training/S ... d-Training

The full set is available on our YouTube channel. https://www.youtube.com/c/SAPIENTech