Search found 143 matches

by J. Reif
Wed Jul 18, 2018 1:50 pm
Forum: Customer Service
Topic: License Issue
Replies: 2
Views: 97

Re: License Issue

Hello again Sam,
We discovered today that the use of the ampersand (&) character in a password could be causing issues for some users. If you, by any chance have an ampersand please try resetting your password to one without an ampersand and see if you can activate your software with the new password.
by J. Reif
Wed Jul 18, 2018 8:47 am
Forum: Customer Service
Topic: License Issue
Replies: 2
Views: 97

Re: License Issue

Hello Sam,
Please send an email with the subscription number in question to me at juner@sapien.com. I will look into this matter.
by J. Reif
Tue Jun 19, 2018 10:49 am
Forum: Customer Service
Topic: Keeps asking to be activated
Replies: 5
Views: 890

Re: Keeps asking to be activated

I will make sure our developers see this so they can investigate for you.
by J. Reif
Tue Jun 19, 2018 9:54 am
Forum: Customer Service
Topic: Keeps asking to be activated
Replies: 5
Views: 890

Re: Keeps asking to be activated

We had a server issue this past Friday-Saturday which could have caused this. The issue has since been resolved. Did this happen to you before Friday 6/15?
by J. Reif
Sat May 26, 2018 10:34 am
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1528

Re: How to obtain Productivity Pack 2017

Glad to hear it!
by J. Reif
Thu May 24, 2018 4:42 pm
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1528

Re: How to obtain Productivity Pack 2017

Hello Stephan,

The downloads for the Productivity Pack are now available on your account->products page. (https://www.sapien.com/account/products)
by J. Reif
Thu May 24, 2018 11:29 am
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1528

Re: How to obtain Productivity Pack 2017

Hi Stephan, While we work on this, let me know if you wish to use the 32-bit or 64-bit versions of the Productivity Pack and I will send you the 2017 versions along with your Key.
by J. Reif
Tue Mar 06, 2018 1:41 pm
Forum: Trial Software / Pre-sales Technical Questions
Topic: Trial Licensing
Replies: 1
Views: 8453

Re: Trial Licensing

Do you have the ability to create a VM? If so, you can generate and download a trial key from your account page and install it on the VM to test there.
by J. Reif
Tue Feb 20, 2018 12:30 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 3538

Re: Self PAce Training

I should also note that the lab guides are available for download here: https://www.sapien.com/books_training/S ... d-Training
by J. Reif
Tue Feb 20, 2018 12:29 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 3538

Re: Self PAce Training

The full set is available on our YouTube channel. https://www.youtube.com/c/SAPIENTech