Support Forums

Search found 108 matches

by J. Reif
Thu Nov 03, 2016 10:04 am
Forum: Customer Service
Topic: PowerShell Studio keeps asking for Subscription Number
Replies: 6
Views: 777

Re: PowerShell Studio keeps asking for Subscription Number

Normally we would suggest that you renew your license, but because this issue is clearly a bug, we have given you access to Version 5.2.128. :) Enjoy!
by J. Reif
Fri Oct 28, 2016 8:43 am
Forum: Customer Service
Topic: Reset Activation
Replies: 1
Views: 259

Re: Reset Activation

Hello Tony,

We have reset one of your activations for you.

I hope this resolves your issue and if you have any further issues, please don't hesitate to post again.
by J. Reif
Thu Sep 15, 2016 1:52 pm
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 23
Views: 875

Re: Updater dies!

I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?
by J. Reif
Tue Aug 02, 2016 9:04 am
Forum: Customer Service
Topic: Activation Issues
Replies: 2
Views: 377

Re: Activation Issues

We were just reviewing your account in an attempt to determine what may have been causing your issue. So glad the update fixed this for you!
by J. Reif
Thu Jun 30, 2016 9:26 am
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2754

Re: Forum Cookie change

I will check in to that James. Thank you!
by J. Reif
Wed Jun 29, 2016 4:48 pm
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2754

Trouble logging in? Forum Cookie change

We recently made a tweak to the cookies this forum uses. If you find you have trouble logging in to the forum, please try logging out of your SAPIEN account, clearing any SAPIEN-related cookies from your browser and then logging back in.
by J. Reif
Fri Jun 03, 2016 9:42 am
Forum: Feedback
Topic: can't reply to messages
Replies: 2
Views: 408

Re: can't reply to messages

Hi jkent@, Please note the italicized text in the orange box labeled "Forum Rules". Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the o...
by J. Reif
Wed May 18, 2016 9:48 am
Forum: PowerShell Studio
Topic: Subscription information could not be verified (over and over)
Replies: 1
Views: 983

Re: Subscription information could not be verified (over and over)

If you would, please send a screenshot of the exact error you are getting and your subscription number (do not post it here!) to me at websupport@sapien.com. That will help us to resolve this for you. Thank you!
by J. Reif
Thu May 12, 2016 10:21 am
Forum: PowerShell Studio
Topic: "Check For Updates" doesn't
Replies: 7
Views: 1027

Re: "Check For Updates" doesn't

Hi wartech,

If you have a few moments, I'd like to contact you directly via email to have you try a couple of things. Watch for an email from websupport@sapien.com, please!
by J. Reif
Thu Mar 17, 2016 1:18 pm
Forum: Customer Service
Topic: Multi-user subscription - Secondary user unable to post to support forum
Replies: 2
Views: 3390

Re: Multi-user subscription - Secondary user unable to post to support forum

Hello,

I have promoted this username (brinkcm) to a customer in the forums. If you log out and back in, you should be able to access the product support forum.

Thank you!

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