Support Forums

We have replaced the old style of the forum with a new one so that the CSS no longer interferes with the standard BBcode for code. We are working on finding a syntax highlighter.

Upgrading the forum broke the plugin that allowed for the custom code format. We are working to find a replacement.

Hi Miles,

Your account has been re-synched with the forum with your new username. Our team will have a look at the account information pages to see what is going wrong. Thanks for letting us know!

If you have not yet registered your subscription online, you can do so on your account's product page. (https://www.sapien.com/account/products) In the upper-right of the browser window, you will see "Account Tools" Screen Shot 2017-06-22 at 9.38.20 AM.png Enter the Subscription number where instruc...

Your registered products page should be back up and running now.

Your registered products page should be back up and running now.

Hello,

We have reset your activation as requested. For reason that are as yet unclear, there were two activations on your subscription form the same machine. When you deactivated, the system only reset the oldest activation.

Please e-mail your 16-digit subscription number to websupport@sapien.com and reference this forum post so that we can look into this matter for you.

Hello, Your current PPK key is for the 2015 issue. If you go to your account's product page (https://www.sapien.com/account/products) and click on the Productivity Pack button, you will be presented with a window. Just under the lisiting of your PPK key (see image) there is a link for a free upgrade...

The issue with the download of the SAPIEN Software Suite of products has been corrected. So sorry for the inconvenience.