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Hello Matthias. I just wanted to check in with you. Have you been able to activate your software?

Sorry for the delay in answering. The software is contacting https://www.sapien.com. I see from our logs that your software has been activated. Have you encountered any more issues with activation?

Hello laned101,

Our server's IP address is [disregard, removed by moderator] , so I am not sure why the IPs you list would be contacted, however, please rest assured we are looking into this.

Should be working now. Thanks for your help!

I sent you an email with some further questions.

Please select "User Control Panel" from the dropdown menu Screen Shot 2019-01-26 at 2.20.23 PM.png Then click the "Profile" tab Screen Shot 2019-01-26 at 2.20.50 PM.png Please let me know a) if that lets you edit your profile and b) what URL it takes you to. I am trying to determine if this is a per...

Yes, I know. I want to know if the Profile Tab in the Control Panel works for you.

If you Click on "User Control Panel" in the dropdown under your username and then click the "Profile" tab, can you see your profile info? And can you also tell me what URL that takes you to?

All fixed, Devin. Thanks for the heads up!

HI James,
Can you tell me what page you were on when you selected "edit Profile"?