Support Forums

If you have not yet registered your subscription online, you can do so on your account's product page. (https://www.sapien.com/account/products) In the upper-right of the browser window, you will see "Account Tools" Screen Shot 2017-06-22 at 9.38.20 AM.png Enter the Subscription number whe...

Your registered products page should be back up and running now.

Your registered products page should be back up and running now.

Hello,

We have reset your activation as requested. For reason that are as yet unclear, there were two activations on your subscription form the same machine. When you deactivated, the system only reset the oldest activation.

Please e-mail your 16-digit subscription number to websupport@sapien.com and reference this forum post so that we can look into this matter for you.

Hello, Your current PPK key is for the 2015 issue. If you go to your account's product page (https://www.sapien.com/account/products) and click on the Productivity Pack button, you will be presented with a window. Just under the lisiting of your PPK key (see image) there is a link for a free upgrade...

The issue with the download of the SAPIEN Software Suite of products has been corrected. So sorry for the inconvenience.

Hello, you do not have access to the product support forum because there are no subscriptions registered under your user name. If you log in with the account under which your subscription is registered, you will have access to the product support forums.

It sounds like you may have a cookie problem. If you are unable to post in the Trail Software forum, please log out, close any SAPIEN-related browser windows and clear your cookies. Navigate back to the SAPIEN site and log back in.

Please send your previous machine name and 16 digit subscription number to sales@sapien.com and reference this post. We will reset your activation for you.