Support Forums

You're welcome!

The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.

Hi Edward. Were you able to retrieve your subscription number?

Edward -

I registered your subscription to your account for you. If you do not receive the email, you need only log in to your SAPIEN account for your work email (username edgarmoreno27856) to retrieve it.

Hello Edgar,

I just sent the information to your company email address from juner AT sapien.com. If you still do not receive it, please call us at 1-707-252-8700.

Edgar - your subscription number was emailed to you yesterday (Monday) morning. It would have come from the email address juner AT sapien.com. If you did not receive it, please email us at sales@sapien.com.

We have replaced the old style of the forum with a new one so that the CSS no longer interferes with the standard BBcode for code. We are working on finding a syntax highlighter.

Upgrading the forum broke the plugin that allowed for the custom code format. We are working to find a replacement.

Hi Miles,

Your account has been re-synched with the forum with your new username. Our team will have a look at the account information pages to see what is going wrong. Thanks for letting us know!

If you have not yet registered your subscription online, you can do so on your account's product page. (https://www.sapien.com/account/products) In the upper-right of the browser window, you will see "Account Tools" Screen Shot 2017-06-22 at 9.38.20 AM.png Enter the Subscription number where instruc...