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Search found 106 matches

by J. Reif
Thu Sep 15, 2016 1:52 pm
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 19
Views: 317

Re: Updater dies!

I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?
by J. Reif
Tue Aug 02, 2016 9:04 am
Forum: Customer Service
Topic: Activation Issues
Replies: 2
Views: 298

Re: Activation Issues

We were just reviewing your account in an attempt to determine what may have been causing your issue. So glad the update fixed this for you!
by J. Reif
Thu Jun 30, 2016 9:26 am
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2709

Re: Forum Cookie change

I will check in to that James. Thank you!
by J. Reif
Wed Jun 29, 2016 4:48 pm
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2709

Trouble logging in? Forum Cookie change

We recently made a tweak to the cookies this forum uses. If you find you have trouble logging in to the forum, please try logging out of your SAPIEN account, clearing any SAPIEN-related cookies from your browser and then logging back in.
by J. Reif
Fri Jun 03, 2016 9:42 am
Forum: Feedback
Topic: can't reply to messages
Replies: 2
Views: 349

Re: can't reply to messages

Hi jkent@, Please note the italicized text in the orange box labeled "Forum Rules". Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the o...
by J. Reif
Wed May 18, 2016 9:48 am
Forum: PowerShell Studio
Topic: Subscription information could not be verified (over and over)
Replies: 1
Views: 478

Re: Subscription information could not be verified (over and over)

If you would, please send a screenshot of the exact error you are getting and your subscription number (do not post it here!) to me at websupport@sapien.com. That will help us to resolve this for you. Thank you!
by J. Reif
Thu May 12, 2016 10:21 am
Forum: PowerShell Studio
Topic: "Check For Updates" doesn't
Replies: 7
Views: 895

Re: "Check For Updates" doesn't

Hi wartech,

If you have a few moments, I'd like to contact you directly via email to have you try a couple of things. Watch for an email from websupport@sapien.com, please!
by J. Reif
Thu Mar 17, 2016 1:18 pm
Forum: Customer Service
Topic: Multi-user subscription - Secondary user unable to post to support forum
Replies: 2
Views: 3315

Re: Multi-user subscription - Secondary user unable to post to support forum

Hello,

I have promoted this username (brinkcm) to a customer in the forums. If you log out and back in, you should be able to access the product support forum.

Thank you!
by J. Reif
Wed Mar 16, 2016 9:32 am
Forum: Customer Service
Topic: When logging off of your web-site I have to logoff twice
Replies: 1
Views: 964

Re: When logging off of your web-site I have to logoff twice

Hello Frank! While you are the only person who has reported this, I myself have run in to this issue sporadically. Of course - I can never replicate it when I try to find the cause! A little more information from you might help me get to the bottom of this. 1. What OS and version are you running? 2....
by J. Reif
Tue Feb 16, 2016 10:41 am
Forum: PowerShell Studio
Topic: Underlying connection was closed PSS2015
Replies: 1
Views: 1026

Re: Underlying connection was closed PSS2015

This is usually indicative of a SSL/TLS trust issue. You don't say what OS you are using, but for Windows 7 or lower, please try adding the GoDaddy root certificate to your system by following the steps outlined here: http://help.smugmug.com/customer/portal/articles/84385-how-do-i-install-the-godadd...

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