SAPIEN Technologies

Hello Juha,

There are several strings that are used to determine if a post may contain a URL. If you would send me the text you are trying to post (juner@sapien.com), I will have a look and let you know what the issue is.

Thank you!

You are welcome!

I have checked your account and there are no activation keys registered to it. If your key is registered to another user, that user will need to log in to their account and follow the instructions outlined under 'Scenario Two' in this article: https://info.sapien.com/index.php/quickguides/managing-i...

You are welcome.

Hello Roderick, So sorry for the confusion... and thank you for pointing out the error! The $99 option is Premium Support - for access to our direct technical support ticketing system and to receive a guaranteed response within 24 hours. This has been corrected in the store. If you would like to ref...

You are welcome! Since it seems to be hard to find, we have added links on our Home Page under products (https://www.sapien.com/) and on our main software page (https://www.sapien.com/software). Hope that helps!

HI Scott - yes, deactivate, sorry about that. The activation you have on that product automatically resets after a period of time, that is why none are appearing on your account page. The activations on the 2016 product are totally separate from the activations on your new product. Each separate lic...

Hi Scott - you are most welcome! You do not need to activate the 2016 product in order to use the newer 2019 key. Happy coding!

HI Scott, I am only seeing the 2016 version registered to your account. If you register the 2019 activation key to your account, you will be able to download all versions released since the purchase date of the license from your account page (https://www.sapien.com/account/products). Alternately, be...

The free tools can be found under the Software menu. https://www.sapien.com/software/sapien_free_tools Enjoy!