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Do you have the ability to create a VM? If so, you can generate and download a trial key from your account page and install it on the VM to test there.

I should also note that the lab guides are available for download here: https://www.sapien.com/books_training/S ... d-Training

The full set is available on our YouTube channel. https://www.youtube.com/c/SAPIENTech

Hello Jared,

Please send the license number in question to sales@sapien.com. They will handle this for you.

Thank you for your kind words! We are so glad to have been able to give you a happy face.... here's another!

Hello Michael!

Thank you for bringing the issue of the 404 errors on the articles to our attention. A slight server mis-configuration was causing the problem and it has been corrected. You should now be able to view all the articles listed in the Document Explorer.

Unfortunately, there are any number of things that can block a connection. Please check to make sure your network is not blocking access. If it all still looks like it should work, please contact sales@sapien.com with your subscription number and reference this forum post. They will be able to help ...

I installed 5.4.140 on my machine and clicked the option to upgrade to 5.4.144 without issue. I am going to contact one of our engineers to see if he has any thoughts on this matter. Thank you for your patience.

Hello,

I see from our records that the last ping we had to our server from your subscription was July 13, 2017. Has anything changed in your environment since then? A new firewall or proxy server, perhaps? Have you been experiencing any other connectivity issues?

Hi Udo,

Would you be so kind as to send screenshots of what you are seeing directly to us at sales@sapien.com? We want to help you get up and running as soon as possible.