Support Forums

Search found 112 matches

by J. Reif
Wed Jan 18, 2017 10:30 am
Forum: Customer Service
Topic: Unable To Download Purchased Software
Replies: 2
Views: 82

Re: Unable To Download Purchased Software

The issue with the download of the SAPIEN Software Suite of products has been corrected. So sorry for the inconvenience.
by J. Reif
Fri Dec 30, 2016 11:02 am
Forum: Trial Software / Pre-sales Technical Questions
Topic: Building an app wipes NTFS permissions on .exe
Replies: 7
Views: 1197

Re: Building an app wipes NTFS permissions on .exe

Hello, you do not have access to the product support forum because there are no subscriptions registered under your user name. If you log in with the account under which your subscription is registered, you will have access to the product support forums.
by J. Reif
Fri Dec 30, 2016 9:34 am
Forum: Customer Service
Topic: Unable to Post in PowerShell Studio Forum
Replies: 2
Views: 2389

Re: Unable to Post in PowerShell Studio Forum

It sounds like you may have a cookie problem. If you are unable to post in the Trail Software forum, please log out, close any SAPIEN-related browser windows and clear your cookies. Navigate back to the SAPIEN site and log back in.
by J. Reif
Mon Dec 12, 2016 4:28 pm
Forum: Customer Service
Topic: Activation Limit Reached
Replies: 2
Views: 619

Re: Activation Limit Reached

Please send your previous machine name and 16 digit subscription number to sales@sapien.com and reference this post. We will reset your activation for you.
by J. Reif
Thu Nov 03, 2016 10:04 am
Forum: Customer Service
Topic: PowerShell Studio keeps asking for Subscription Number
Replies: 6
Views: 3163

Re: PowerShell Studio keeps asking for Subscription Number

Normally we would suggest that you renew your license, but because this issue is clearly a bug, we have given you access to Version 5.2.128. :) Enjoy!
by J. Reif
Fri Oct 28, 2016 8:43 am
Forum: Customer Service
Topic: Reset Activation
Replies: 1
Views: 1233

Re: Reset Activation

Hello Tony,

We have reset one of your activations for you.

I hope this resolves your issue and if you have any further issues, please don't hesitate to post again.
by J. Reif
Thu Sep 15, 2016 1:52 pm
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 23
Views: 1060

Re: Updater dies!

I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?
by J. Reif
Tue Aug 02, 2016 9:04 am
Forum: Customer Service
Topic: Activation Issues
Replies: 2
Views: 411

Re: Activation Issues

We were just reviewing your account in an attempt to determine what may have been causing your issue. So glad the update fixed this for you!
by J. Reif
Thu Jun 30, 2016 9:26 am
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2789

Re: Forum Cookie change

I will check in to that James. Thank you!
by J. Reif
Wed Jun 29, 2016 4:48 pm
Forum: Customer Service
Topic: Trouble logging in? Forum Cookie change
Replies: 2
Views: 2789

Trouble logging in? Forum Cookie change

We recently made a tweak to the cookies this forum uses. If you find you have trouble logging in to the forum, please try logging out of your SAPIEN account, clearing any SAPIEN-related cookies from your browser and then logging back in.

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