Support Forums

We are currently experiencing failures on the SAPIEN store and are working hard to rectify the situation. In the meantime, please DO NOT place an order through the store. Instead, please contact us directly at sales@sapien.com. We apologize for any inconvenience.

Search found 114 matches

by J. Reif
Wed Feb 08, 2017 1:49 pm
Forum: Customer Service
Topic: Issue registering PowerShell Studio 2016
Replies: 1
Views: 210

Re: Issue registering PowerShell Studio 2016

Please e-mail your 16-digit subscription number to websupport@sapien.com and reference this forum post so that we can look into this matter for you.
by J. Reif
Tue Jan 24, 2017 9:19 am
Forum: Customer Service
Topic: Unable To Activate PowerShel Profile Editor
Replies: 1
Views: 133

Re: Unable To Activate PowerShel Profile Editor

Hello, Your current PPK key is for the 2015 issue. If you go to your account's product page (https://www.sapien.com/account/products) and click on the Productivity Pack button, you will be presented with a window. Just under the lisiting of your PPK key (see image) there is a link for a free upgrade...
by J. Reif
Wed Jan 18, 2017 10:30 am
Forum: Customer Service
Topic: Unable To Download Purchased Software
Replies: 2
Views: 169

Re: Unable To Download Purchased Software

The issue with the download of the SAPIEN Software Suite of products has been corrected. So sorry for the inconvenience.
by J. Reif
Fri Dec 30, 2016 11:02 am
Forum: Trial Software / Pre-sales Technical Questions
Topic: Building an app wipes NTFS permissions on .exe
Replies: 7
Views: 4588

Re: Building an app wipes NTFS permissions on .exe

Hello, you do not have access to the product support forum because there are no subscriptions registered under your user name. If you log in with the account under which your subscription is registered, you will have access to the product support forums.
by J. Reif
Fri Dec 30, 2016 9:34 am
Forum: Customer Service
Topic: Unable to Post in PowerShell Studio Forum
Replies: 2
Views: 2466

Re: Unable to Post in PowerShell Studio Forum

It sounds like you may have a cookie problem. If you are unable to post in the Trail Software forum, please log out, close any SAPIEN-related browser windows and clear your cookies. Navigate back to the SAPIEN site and log back in.
by J. Reif
Mon Dec 12, 2016 4:28 pm
Forum: Customer Service
Topic: Activation Limit Reached
Replies: 2
Views: 660

Re: Activation Limit Reached

Please send your previous machine name and 16 digit subscription number to sales@sapien.com and reference this post. We will reset your activation for you.
by J. Reif
Thu Nov 03, 2016 10:04 am
Forum: Customer Service
Topic: PowerShell Studio keeps asking for Subscription Number
Replies: 6
Views: 3249

Re: PowerShell Studio keeps asking for Subscription Number

Normally we would suggest that you renew your license, but because this issue is clearly a bug, we have given you access to Version 5.2.128. :) Enjoy!
by J. Reif
Fri Oct 28, 2016 8:43 am
Forum: Customer Service
Topic: Reset Activation
Replies: 1
Views: 1259

Re: Reset Activation

Hello Tony,

We have reset one of your activations for you.

I hope this resolves your issue and if you have any further issues, please don't hesitate to post again.
by J. Reif
Thu Sep 15, 2016 1:52 pm
Forum: PowerShell Studio
Topic: Updater dies!
Replies: 23
Views: 1348

Re: Updater dies!

I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?
by J. Reif
Tue Aug 02, 2016 9:04 am
Forum: Customer Service
Topic: Activation Issues
Replies: 2
Views: 475

Re: Activation Issues

We were just reviewing your account in an attempt to determine what may have been causing your issue. So glad the update fixed this for you!

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