Search found 136 matches

by J. Reif
Tue Mar 06, 2018 1:41 pm
Forum: Trial Software / Pre-sales Technical Questions
Topic: Trial Licensing
Replies: 1
Views: 4162

Re: Trial Licensing

Do you have the ability to create a VM? If so, you can generate and download a trial key from your account page and install it on the VM to test there.
by J. Reif
Tue Feb 20, 2018 12:30 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 1941

Re: Self PAce Training

I should also note that the lab guides are available for download here: https://www.sapien.com/books_training/S ... d-Training
by J. Reif
Tue Feb 20, 2018 12:29 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 1941

Re: Self PAce Training

The full set is available on our YouTube channel. https://www.youtube.com/c/SAPIENTech
by J. Reif
Sat Feb 17, 2018 4:06 pm
Forum: Customer Service
Topic: Unregister License
Replies: 2
Views: 1774

Re: Unregister License

Hello Jared,

Please send the license number in question to sales@sapien.com. They will handle this for you.
by J. Reif
Wed Feb 07, 2018 11:02 am
Forum: Customer Service
Topic: Thanks for being Great!
Replies: 1
Views: 1747

Re: Thanks for being Great!

Thank you for your kind words! We are so glad to have been able to give you a happy face.... here's another! :D
by J. Reif
Tue Oct 31, 2017 11:36 am
Forum: Customer Service
Topic: Considering a Purchase
Replies: 1
Views: 4331

Re: Considering a Purchase

Hello Michael!

Thank you for bringing the issue of the 404 errors on the articles to our attention. A slight server mis-configuration was causing the problem and it has been corrected. You should now be able to view all the articles listed in the Document Explorer.
by J. Reif
Tue Oct 03, 2017 3:55 pm
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 4374

Re: Can not Reach activation Server

Unfortunately, there are any number of things that can block a connection. Please check to make sure your network is not blocking access. If it all still looks like it should work, please contact sales@sapien.com with your subscription number and reference this forum post. They will be able to help ...
by J. Reif
Tue Oct 03, 2017 2:03 pm
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 4374

Re: Can not Reach activation Server

I installed 5.4.140 on my machine and clicked the option to upgrade to 5.4.144 without issue. I am going to contact one of our engineers to see if he has any thoughts on this matter. Thank you for your patience.
by J. Reif
Tue Oct 03, 2017 10:24 am
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 4374

Re: Can not Reach activation Server

Hello,

I see from our records that the last ping we had to our server from your subscription was July 13, 2017. Has anything changed in your environment since then? A new firewall or proxy server, perhaps? Have you been experiencing any other connectivity issues?
by J. Reif
Thu Sep 07, 2017 9:32 am
Forum: Customer Service
Topic: Unable to register / new installation of Powershell Studio 2017
Replies: 1
Views: 3641

Re: Unable to register / new installation of Powershell Studio 2017

Hi Udo,

Would you be so kind as to send screenshots of what you are seeing directly to us at sales@sapien.com? We want to help you get up and running as soon as possible.