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I was successfully able to upload a zip file with the latest version of FireFox. Would you mind replacing the spaces in your filename with hyphens and see if it will upload with no spaces in the filename?

We were just reviewing your account in an attempt to determine what may have been causing your issue. So glad the update fixed this for you!

I will check in to that James. Thank you!

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Hi jkent@, Please note the italicized text in the orange box labeled "Forum Rules". Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the o...

If you would, please send a screenshot of the exact error you are getting and your subscription number (do not post it here!) to me at websupport@sapien.com. That will help us to resolve this for you. Thank you!

Hi wartech,

If you have a few moments, I'd like to contact you directly via email to have you try a couple of things. Watch for an email from websupport@sapien.com, please!

Hello,

I have promoted this username (brinkcm) to a customer in the forums. If you log out and back in, you should be able to access the product support forum.

Thank you!

Hello Frank! While you are the only person who has reported this, I myself have run in to this issue sporadically. Of course - I can never replicate it when I try to find the cause! A little more information from you might help me get to the bottom of this. 1. What OS and version are you running? 2....

This is usually indicative of a SSL/TLS trust issue. You don't say what OS you are using, but for Windows 7 or lower, please try adding the GoDaddy root certificate to your system by following the steps outlined here: http://help.smugmug.com/customer/portal/articles/84385-how-do-i-install-the-godadd...