Support Forums

Hello Dan, The VM trial keys have a 45-day lifespan. You generated yours in April - more than 45 days ago. I have removed the Trial Key from your account so that you may generate a new one from your account products page . I note you also generated a key for PrimalScript at that time. Have you had a...

My apologies. I have generated a new file with the proper username and emailed it to you.

We were able to generate the license file from your account. Look for it to arrive in your email inbox. We suspect a temporary server glitch as the generation of license files seems to be working without issue now.

Hello again Sam,
We discovered today that the use of the ampersand (&) character in a password could be causing issues for some users. If you, by any chance have an ampersand please try resetting your password to one without an ampersand and see if you can activate your software with the new password.

Hello Sam,
Please send an email with the subscription number in question to me at juner@sapien.com. I will look into this matter.

I will make sure our developers see this so they can investigate for you.

We had a server issue this past Friday-Saturday which could have caused this. The issue has since been resolved. Did this happen to you before Friday 6/15?

Glad to hear it!

Hello Stephan,

The downloads for the Productivity Pack are now available on your account->products page. (https://www.sapien.com/account/products)

Hi Stephan, While we work on this, let me know if you wish to use the 32-bit or 64-bit versions of the Productivity Pack and I will send you the 2017 versions along with your Key.