Search found 141 matches

by J. Reif
Tue Jun 19, 2018 10:49 am
Forum: Customer Service
Topic: Keeps asking to be activated
Replies: 5
Views: 859

Re: Keeps asking to be activated

I will make sure our developers see this so they can investigate for you.
by J. Reif
Tue Jun 19, 2018 9:54 am
Forum: Customer Service
Topic: Keeps asking to be activated
Replies: 5
Views: 859

Re: Keeps asking to be activated

We had a server issue this past Friday-Saturday which could have caused this. The issue has since been resolved. Did this happen to you before Friday 6/15?
by J. Reif
Sat May 26, 2018 10:34 am
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1498

Re: How to obtain Productivity Pack 2017

Glad to hear it!
by J. Reif
Thu May 24, 2018 4:42 pm
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1498

Re: How to obtain Productivity Pack 2017

Hello Stephan,

The downloads for the Productivity Pack are now available on your account->products page. (https://www.sapien.com/account/products)
by J. Reif
Thu May 24, 2018 11:29 am
Forum: Customer Service
Topic: How to obtain Productivity Pack 2017
Replies: 5
Views: 1498

Re: How to obtain Productivity Pack 2017

Hi Stephan, While we work on this, let me know if you wish to use the 32-bit or 64-bit versions of the Productivity Pack and I will send you the 2017 versions along with your Key.
by J. Reif
Tue Mar 06, 2018 1:41 pm
Forum: Trial Software / Pre-sales Technical Questions
Topic: Trial Licensing
Replies: 1
Views: 8374

Re: Trial Licensing

Do you have the ability to create a VM? If so, you can generate and download a trial key from your account page and install it on the VM to test there.
by J. Reif
Tue Feb 20, 2018 12:30 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 3508

Re: Self PAce Training

I should also note that the lab guides are available for download here: https://www.sapien.com/books_training/S ... d-Training
by J. Reif
Tue Feb 20, 2018 12:29 pm
Forum: Customer Service
Topic: Self PAce Training
Replies: 2
Views: 3508

Re: Self PAce Training

The full set is available on our YouTube channel. https://www.youtube.com/c/SAPIENTech
by J. Reif
Sat Feb 17, 2018 4:06 pm
Forum: Customer Service
Topic: Unregister License
Replies: 2
Views: 3270

Re: Unregister License

Hello Jared,

Please send the license number in question to sales@sapien.com. They will handle this for you.
by J. Reif
Wed Feb 07, 2018 11:02 am
Forum: Customer Service
Topic: Thanks for being Great!
Replies: 1
Views: 3231

Re: Thanks for being Great!

Thank you for your kind words! We are so glad to have been able to give you a happy face.... here's another! :D