Search found 132 matches

by J. Reif
Tue Oct 31, 2017 11:36 am
Forum: Customer Service
Topic: Considering a Purchase
Replies: 1
Views: 922

Re: Considering a Purchase

Hello Michael!

Thank you for bringing the issue of the 404 errors on the articles to our attention. A slight server mis-configuration was causing the problem and it has been corrected. You should now be able to view all the articles listed in the Document Explorer.
by J. Reif
Tue Oct 03, 2017 3:55 pm
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 1699

Re: Can not Reach activation Server

Unfortunately, there are any number of things that can block a connection. Please check to make sure your network is not blocking access. If it all still looks like it should work, please contact sales@sapien.com with your subscription number and reference this forum post. They will be able to help ...
by J. Reif
Tue Oct 03, 2017 2:03 pm
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 1699

Re: Can not Reach activation Server

I installed 5.4.140 on my machine and clicked the option to upgrade to 5.4.144 without issue. I am going to contact one of our engineers to see if he has any thoughts on this matter. Thank you for your patience.
by J. Reif
Tue Oct 03, 2017 10:24 am
Forum: Customer Service
Topic: Can not Reach activation Server
Replies: 4
Views: 1699

Re: Can not Reach activation Server

Hello,

I see from our records that the last ping we had to our server from your subscription was July 13, 2017. Has anything changed in your environment since then? A new firewall or proxy server, perhaps? Have you been experiencing any other connectivity issues?
by J. Reif
Thu Sep 07, 2017 9:32 am
Forum: Customer Service
Topic: Unable to register / new installation of Powershell Studio 2017
Replies: 1
Views: 1618

Re: Unable to register / new installation of Powershell Studio 2017

Hi Udo,

Would you be so kind as to send screenshots of what you are seeing directly to us at sales@sapien.com? We want to help you get up and running as soon as possible.
by J. Reif
Wed Aug 09, 2017 10:03 am
Forum: Customer Service
Topic: Error: Invalid Subscription Key
Replies: 5
Views: 2512

Re: Error: Invalid Subscription Key

You're welcome!
by J. Reif
Tue Aug 08, 2017 1:57 pm
Forum: Customer Service
Topic: Error: Invalid Subscription Key
Replies: 5
Views: 2512

Re: Error: Invalid Subscription Key

The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.
by J. Reif
Thu Jul 27, 2017 1:22 pm
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 2673

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Hi Edward. Were you able to retrieve your subscription number?
by J. Reif
Wed Jul 26, 2017 3:12 pm
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 2673

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Edward -

I registered your subscription to your account for you. If you do not receive the email, you need only log in to your SAPIEN account for your work email (username edgarmoreno27856) to retrieve it.
by J. Reif
Wed Jul 26, 2017 8:35 am
Forum: Customer Service
Topic: I bought PowerShell Studio Yesterday But license was not yet delivered
Replies: 7
Views: 2673

Re: I bought PowerShell Studio Yesterday But license was not yet delivered

Hello Edgar,

I just sent the information to your company email address from juner AT sapien.com. If you still do not receive it, please call us at 1-707-252-8700.