Search found 3 matches

by josephs
Thu Dec 12, 2019 10:40 am
Forum: Former and Future Customers - Questions
Topic: Legacy Product not showing
Replies: 2
Views: 17323

Re: Legacy Product not showing

Hi droc,

You should now be able to access your PS 2007 license from the Account Products page by clicking the sidebar for 'Legacy Products'.
by josephs
Wed Oct 23, 2019 5:44 am
Forum: Customer Service
Topic: Cannot activate on new Windows install
Replies: 3
Views: 4782

Re: Cannot activate on new Windows install

Hi Hal, I investigated the issue and it does seem to be a password problem. Unfortunately, we cannot view the password to determine the exact cause. Below I have provided a link for a password reset, create a new password and omit any of the special characters used in the previous one (as this may b...
by josephs
Wed Jul 17, 2019 4:36 pm
Forum: Feedback
Topic: Suggestion on new SAPIEN Account Products page
Replies: 1
Views: 2391

Re: Suggestion on new SAPIEN Account Products page

Hi Dlashley, thanks for the positive feedback! I can see how having the latest update date next to the version number can be helpful especially when viewing the DevOps Suite. I've added this to the list of features which will come soon.