Posts Tagged ‘Your SAPIEN Account’


Activating Your New Subscription

Tuesday, March 25th, 2014 by June Alane Reif
[UPDATED: 8/15/2014] So, you just got a new subscription to a SAPIEN product. You've run the installer and you've launched the product and you were presented with a screen like this: Where do you go from here?  Well, since you already have a subscription number, you can pretty much ignore the buttons on the top right. Instead, focus on the section below the text "If you have a current subscription number, please enter or paste it into the field below." If you DO NOT already have a SAPIEN account (this is not necessarily the same as your store account!), click…   More »

Managing Your Subscriptions

Tuesday, March 18th, 2014 by June Alane Reif
Managing your subscriptions via your account page is pretty simple. First click on or hover over the My Account menu item and choose Registered Products from the resulting screen. At the top of your accounts product page, you will see your registered subscriptions. The Basics The left side of the panel shows you, at a glance, which product you have a subscription for, whether or not you have Premium Support with the subscription, your subscription number, and download links to the latest 64- and 32-bit versions. If you have Premium Support, you can link directly to the technical support ticketing…   More »

Your Account Page Revamped

Friday, February 7th, 2014 by June Alane Reif
If you have logged into your account recently, you may have noticed some changes to both the layout and the functionality. In an effort to make things simpler, we have condensed several pages into one. Registered Software, eBooks, Videos, and Subscriptions are now listed out on a single page. You no longer need to click a separate button to register a new key or generate a virtual machine trial key—both are now found in the blue Account Tools box located in the upper right of the Registered Products page. We’ve also included some handy links to other useful resources—product support…   More »