Posts Tagged ‘Premium support’


Managing Your Subscriptions

Tuesday, March 18th, 2014 by June Alane Reif
Managing your subscriptions via your account page is pretty simple. First click on or hover over the My Account menu item and choose Registered Products from the resulting screen. At the top of your accounts product page, you will see your registered subscriptions. The Basics The left side of the panel shows you, at a glance, which product you have a subscription for, whether or not you have Premium Support with the subscription, your subscription number, and download links to the latest 64- and 32-bit versions. If you have Premium Support, you can link directly to the technical support ticketing…   More »

Starting with the 2014 versions all SAPIEN software sold with subscription

Thursday, February 27th, 2014 by Alex Riedel
With the release of VersionRecall 2014 SAPIEN Software is now sold as a subscription. Obviously that raises some questions for you, our customers, about how this will be handled. We will answer some of the most common questions here, but feel free to post any other questions you may have in the comments section below or send an email to Why are you moving to a subscription model? In the past we have always released maintenance builds which not only included bug fixes, but also new features. The frequency of these updates depended very much on the product, but…   More »