Feature Request Alerts: New Functionality

If there’s ever anything you want to alter when it comes to your SAPIEN Technologies user experience, submitting a Feature Request is the first step to making it happen.

The process of making a feature request was discussed in a previous post. As alluded to in that article and as requested by a customer, we are pleased to announce additional feature request alert functionality. You now have a greater ability to choose what e-mails are sent for your own feature request and for others that you have upvoted or commented on.

The New Update My E-mail Alert Preferences Menu

For illustrative purposes, we have traced colored boxes around each preference area in the Update My E-mail Alert Preferences menu.

While the 27 checkboxes may seem overwhelming at first glance, they merely represent three options spread across three types of interactions. We will explain what they are and how they work.

Let us first examine the content of the black box titled My Feature Requests. We will once more add colored boxes to delineate the separate preference sections.

Blue Box:
If you select options in this section, you will receive an e-mail when your own feature request status changes. The topmost checkbox Any Status Changes on my Feature Request selects all of the indented checkboxes directly underneath it, alerting you to all status changes on your feature requests. You can also select or deselect each indented box if you prefer to receive alerts only on specific status changes.

Orange Box:
If this option is selected, you will receive an e-mail when another user upvotes your request.

Yellow Box:
If this option is selected, you will receive an e-mail when another user comments on your feature request.

Turning our attention back to the green and red preference areas, we can see that they hold the same set of options and operate similarly.

The key difference being that they are not for your feature request but rather the feature requests that you have upvoted or commented on.

Green Box:
This is your alert preference area for feature requests that you upvoted.

Red Box:
This is your alert preference area for feature requests that you commented on.

Self-interaction

You may wonder what would happen if you had all preferences selected, then upvoted and commented on your own feature request. How many e-mails would you get if, for example, another user upvoted your feature request? Would you get three?

  • One for the alert My Feature Request is Upvoted
  • One for the alert My Upvoted Feature Request is Upvoted
  • One for the alert My Commented Feature Request is Upvoted

The answer is that if a user upvotes or comments on their own request, neither action factors into alerts. Therefore in this example, a user will only receive one e-mail corresponding to the option My Feature Request is Upvoted.

Frequency and Number of E-mails

The alert e-mail notification frequency depends on what type of alert is being sent. For example, alerts for a user’s own feature request are sent immediately. However, alerts for feature requests a user has commented on or upvoted are sent out daily. This once-per-day schedule also results in a different amount of alert e-mails sent.

To better understand this, consider these two scenarios:
Scenario 1) User A creates a feature request, and Users B, C, and D all upvote User A’s feature request throughout the day. After each upvote, User A will receive an e-mail alert. By the end of the day, User A will have received three e-mails.

Scenario 2) User A upvotes User W’s feature request. Throughout the day, Users X, Y, and Z also upvote User W’s feature request. At the end of the day, User A will get one e-mail stating:

Your upvoted feature request for [Type of Request User W made ] “[Title of User W’s Feature Request]” has been upvoted by other users 3 times. Click here to view the Feature Request.

Stay Alert

This new system will enable you to be better informed about your feature requests and those you are interested in. We always give the utmost consideration to any feature request; please submit your own here. For any other questions or comments, feel free to e-mail us at info@sapien.com, post in our forums, or comment below.