Server Upgrade

There will be scheduled downtime this Saturday, Nov. 9, from 8:00 a.m. through 5:00 p.m. (PST). We are performing site maintenance and infrastructure upgrades on a Saturday so that there will be minimal customer impact and to ensure a smooth transition.

The following SAPIEN services will be offline during this maintenance period:

  • SAPIEN website, including account pages and software downloads
  • SAPIEN Community Support Forums
  • SAPIEN Premium Support Ticketing
  • SAPIEN Blog
  • SAPIEN Store
  • License activation

The SAPIEN Information Center will remain up and available for your use during this time.

Please be sure to activate your software before this Saturday, Nov. 9, at 8:00 a.m. (PST) if you need to use it between the hours of 8:00 a.m. and 5:00 p.m. (PST) on Nov. 9.

If you run into any issues or have questions, feel free to contact our web team directly at

We appreciate your patience and understanding.