July 29, 2015 / by June Alane Reif / General, PowerShell Studio, PrimalSQL / No Comments

Software Activation Issues?

We have recently discovered an issue with our software activation system.

If your username or password contains asterisks (*) and apostrophes (‘), your activation might fail with the following error:


We are working to remedy this situation. In the meantime, please take a moment to check your SAPIEN account username (ID) and password for asterisks and apostrophes.

To edit your username or password, go to your account info page (https://www.sapien.com/account/info).

If you do NOT have an asterisk and/or apostrophe in your username and/or password and you get this error, please contact us at sales@sapien.com or post your issue in our support forums.

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