Software Activation Issues?

July 29th, 2015 by June Alane Reif
Last updated on July 29th, 2015


We have recently discovered an issue with our software activation system.

If your username or password contains asterisks (*) and apostrophes (‘), your activation might fail with the following error:


We are working to remedy this situation. In the meantime, please take a moment to check your SAPIEN account username (ID) and password for asterisks and apostrophes.

To edit your username or password, go to your account info page (

If you do NOT have an asterisk and/or apostrophe in your username and/or password and you get this error, please contact us at or post your issue in our support forums.


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