Software Activation Issues?

We have recently discovered an issue with our software activation system.

If your username or password contains asterisks (*) and apostrophes (‘), your activation might fail with the following error:


We are working to remedy this situation. In the meantime, please take a moment to check your SAPIEN account username (ID) and password for asterisks and apostrophes.

To edit your username or password, go to your account info page (

If you do NOT have an asterisk and/or apostrophe in your username and/or password and you get this error, please contact us at or post your issue in our support forums.