Activating Your New Subscription

March 25th, 2014 by June Alane Reif
Last updated on December 5th, 2014


[UPDATED: 8/15/2014]

So, you just got a new subscription to a SAPIEN product. You’ve run the installer and you’ve launched the product and you were presented with a screen like this:


Where do you go from here?  Well, since you already have a subscription number, you can pretty much ignore the buttons on the top right.


Instead, focus on the section below the text “If you have a current subscription number, please enter or paste it into the field below.”

If you DO NOT already have a SAPIEN account (this is not necessarily the same as your store account!), click the “Create Account” button to create an account.


This will launch your browser and take you through the steps to create your SAPIEN account.

If you DO have a SAPIEN account, you can obviously skip that step.

Enter your SAPIEN account username in the field that is labeled “SAPIEN ID” and your SAPIEN account password in the field labeled “Password”.


Your subscription number IS your License Number. Enter your subscription number in the place provided for license number—hyphens are optional.


Click on the “Activate” button which is now highlighted.


If your activation is successful, you will be presented with a screen that says as much and your new subscription will have been registered to your SAPIEN account.


Should an issue arise and the activation fails, you will be presented with a fairly clear explanation of what happened as shown in the example below.


Make sure you have entered everything correctly and try again. If you still can’t activate, contact us at

Although our example uses PrimalScript 2014, this procedure is the same for PowerShell Studio 2014, VersionRecall 2014, ChangeVue 2014, PrimalSQL 2014, PrimalXML 2014 and SAPIEN Software Suite 2014. All activations require an active internet connection. There can on occasion, be exceptions to that rule.  If you have a legitimate reason for needing offline access, please fill out a request for an offline key. All requests will be considered on a case-by-case basis.


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