The 2014’s Are Here!


The 2014 Versions of Our Applications Are Out!

We are very pleased to announce that the 2014 versions of all our software applications are out!  We have added lots of new features and abilities, many of which were requests that you sent to us and, therefore, we hope that you are quite happy with what we have done.  If you have licenses for the 2012 versions, you may go to your SAPIEN account and you will see your upgrade options listed next to your license keys.  If you have not yet done so, you will need to register your license keys before you can upgrade.

If you would like to kick the proverbial tires first, you can download the 45-day, fully-functional trials from our website and run them side-by-side with your prior versions.  Then, when you are ready to upgrade, go to your SAPIEN account and follow the upgrade link.

As you may already know, we have switched to a subscription model.  If you recently purchased a license or an upgrade to a 2012 version, you are entitled to a free upgrade to the corresponding 2014 version.  You would also receive a one-year subscription during which time you would receive all maintenance and major releases.  At the end of the year, you could renew or not.  If you did not renew, you would still be able to continue using the application “perpetually” but would no longer receive any updates.

We have several free resources on our website to help you:

  • Downloads: lots of tools and documentation including the QuickGuides that will walk you through your first projects
  • Blog: lots of tricks-and-techniques
  • Support forum: search for our application issues/questions and, if not found, post a query and our Tech Support staff will reply promptly
  • ScriptingAnswers forum: this is where users help each other with scripting questions

You can also contact Sales–we’re always happy to help!


We Have a New Email Provider

“I didn’t hear about it.”  We hear that everyday.  When we send out email blasts, many of our customers don’t receive the emails and, consequently, don’t hear about new releases, special offers, and so on.  We have used the same email provider for years but, if an email bounced, was rejected, or the receiver unsubscribed, there was no way to re-subscribe that email address.

The main complaint we received from customers is that they don’t want to receive emails about everything.  Perhaps they only want to hear about special offers or perhaps just about new releases.  We are moving to MailChimp which allows you to subscribe to specific lists–you decide what you want to receive!  Just go to your Account Info page and you will see what you need to do.

By the way, if you need them, the whitelist IP’s for Mailchimp are:

An apology is in order here–we can’t tell which emails bounced or which ones were unsubscribed and, therefore, we are sending this announcement to everyone.  If you truly unsubscribed, please accept our apologies for sending you this email–it won’t happen again, we promise!