The annual “How to get support” post

Sapien_Blog

Somewhere around this time of year we have people tweet, bugle or snail mail us support questions. Sometimes we even hear faint drums from the hills. Twitter and bush drums are not monitored, the guy reading fog horn signals is on leave, sorry. So here it is again:

For general help with your account, trial software, feedback, community tools and to submit your wish list, please go to: http://www.sapien.com/forums/viewforum.php?f=4

If you have a product question and you have a registered license, please post here: http://www.sapien.com/forums/viewforum.php?f=5

If you have a general scripting question and need help from your fellow scripters, visit this section: http://www.sapien.com/forums/viewforum.php?f=6

Can’t remember any of these weird forum links? Go to www.sapien.com and click on “Support”, it’s all there.

What if you have information or a request you don’t want the public to see? Email to support@sapien.com

Problems with the web site or with using any of the forums above? Send an email to websupport@sapien.com

What if it is extremely urgent? If you have premium support, we have a new ticket system that will get you faster responses: http://www.sapien.com/support/premiumsupport
(If you do not have premium support associated with your account then this won’t work)

Blog comments: We love to hear from you and we read every comment you post, so go ahead. But for support questions please use any of the means above. Comments are just not the place to have a troubleshooting session 🙂

Whichever place you use to ask questions, please understand that there are people at the other end. They do eat and sleep occasionally and it may take sometimes even a few hours to get a reply. We are all on Pacific Standard Time (PST) and if it’s lunchtime at your place we might still be asleep 🙂