Trial Key not registered

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GDFraser
Posts: 2
Joined: Thu Dec 04, 2014 8:48 am

Trial Key not registered

Post by GDFraser » Thu Apr 05, 2018 11:02 am

Hello:

I have requested and received a trial 45-day license but I receive the following message:
"Provided key or subscription number does not exist in our system. Please double-check the key and try again."
I have tried both adding to my Account on the web site and to the application on the banner page with the same result (see error below).


Product, version and build: PowerShell Studio 2018
32 or 64 bit version of product: 64-bit
Operating system: Win 7 Enterprise SP1
32 or 64 bit OS: 64-bit

Error Message in Web Site:

https://www.sapien.com/account/products
"Provided key or subscription number does not exist in our system. Please double-check the key and try again."

User avatar
Alexander Riedel
Posts: 6601
Joined: Tue May 29, 2007 4:43 pm

Re: Trial Key not registered

Post by Alexander Riedel » Thu Apr 05, 2018 11:14 am

I see you have a virtual machine trial key and it is associated with your account. Please not that this for virtual machines only. So unless you are specifically prompted
for a Virtual Machine trial key, you don't need one. In the trial dialog, just hitting continue would suffice.
You cannot 'register' that key to anything, it is just there to kick off a trial period on a virtual machine.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
GDFraser
Posts: 2
Joined: Thu Dec 04, 2014 8:48 am

Re: Trial Key not registered

Post by GDFraser » Thu Apr 05, 2018 12:27 pm

I have installed on a VMware Virtual Machine in development.
Win 2016
8 GB RAM
200GB disk
4 CPUs

I am getting an error now that says:
"You are attempting to launch a trial version on a virtual machine."
"Please enter a Virtual Machine Trial Key...."

So it is not recognized as a VM license either.

User avatar
Alexander Riedel
Posts: 6601
Joined: Tue May 29, 2007 4:43 pm

Re: Trial Key not registered

Post by Alexander Riedel » Thu Apr 05, 2018 2:21 pm

Ok, can you please send a screenshot of that dialog that shows where you put that VM trial key in?
Alexander Riedel
SAPIEN Technologies, Inc.