not authorized

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sapien@ur.ch
Posts: 2
Last visit: Sun Jan 28, 2024 9:55 pm

not authorized

Post by sapien@ur.ch »

Hey there

I have reinstalled my computer. Now i can't access my Powershell Studio. I have typed in my Sapien ID, my password and my subscription number and when I hit Activate, an error comes up. The error says I am not authorized to use this license. I've used the subscription number from the website, so the key should be correct.
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Alexander Riedel
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Last visit: Tue Mar 26, 2024 8:52 am
Answers: 19
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Re: not authorized

Post by Alexander Riedel »

Hmm, I see no attempts to activate with the license number associated with your account.
Can you please email the number you actual use, a screenshot of the activation dialog with the fields filled in and a screenshot of the actual error message to support@sapien.com?

Please do not under any circumstances post your license number here in the forum.
Alexander Riedel
SAPIEN Technologies, Inc.
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