VRTRAY Fails periodically

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rkantor17
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Last visit: Thu Nov 30, 2023 6:32 pm

VRTRAY Fails periodically

Post by rkantor17 »

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: Version Recall 1.5.144
32 or 64 bit version of product: 64 bit
Operating system:
32 or 64 bit OS: Win 7 - 64 Bit

*** Please add details and screenshots as needed below. ***

VRTRAY periodically fails and closes. I need to restart throughout the day. Is there a log or something that can help identify why it is failing?
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Alexander Riedel
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Re: VRTRAY Fails periodically

Post by Alexander Riedel »

If the application crashes it should be in the system log.
Do you see any message when that happens?
Alexander Riedel
SAPIEN Technologies, Inc.
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rkantor17
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Last visit: Thu Nov 30, 2023 6:32 pm

Re: VRTRAY Fails periodically

Post by rkantor17 »

See attached screenshot and Event Viewer error message.

Let me know what else may be needed to resolve.
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Alexander Riedel
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Re: VRTRAY Fails periodically

Post by Alexander Riedel »

That is a stackoverflow. Typically that would be caused by an accidental recursion.
Can you please provide information as to the location of the source folder and where the repository is located?
Alexander Riedel
SAPIEN Technologies, Inc.
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rkantor17
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Re: VRTRAY Fails periodically

Post by rkantor17 »

Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.

Robb
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Alexander Riedel
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Re: VRTRAY Fails periodically

Post by Alexander Riedel »

Can you provide a little more information? Like actual folders?
Alexander Riedel
SAPIEN Technologies, Inc.
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rkantor17
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Last visit: Thu Nov 30, 2023 6:32 pm

Re: VRTRAY Fails periodically

Post by rkantor17 »

The folders are on a network path

u:\documents\downloads\repofile - repository
u:\documents - files to monitor
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