Support

Frequently Asked Questions

Login and Registration Issues

Why can’t I login?
There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact us via email at websupport@sapien.com.
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Why do I need to register at all?
Only registered users may post in our forums. Registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing of fellow users, usergroup subscription, etc. It only takes a few moments to register so it is recommended you do so. Click here to get started.
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How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
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I’ve lost my password!
Don’t panic! We can retrieve that for you. Click here to retrieve your password.
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I registered but cannot login!
First, check your username and password. If they are correct, then one of two things may have happened. New registrations must be activated before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filter. If you are sure the e-mail address you provided is correct, try resending the activation email by clicking here. If you still do not receive the email, contact us via email at websupport@sapien.com.
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What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
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User Preferences and settings

How do I change my settings?
If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to change all your settings and preferences.
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The times are not correct!
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.
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I changed the timezone and the time is still wrong!
Are you logged in? The default timezone for our forums is Pacific Standard Time (or GMT +8). All times are displayed in PST until you are logged in. If you are logged in and you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify us via email at websupport@sapien.com to correct the problem.
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How do I show an image along with my username?
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user.
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What is my rank and how do I change it?
Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. We will not tolerate this and the moderator or administrator will simply lower your post count.
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Posting Issues

How do I post a topic in a forum?
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to register and login before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
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How do I edit or delete a post?
Unless you are a board administrator or moderator, you can not edit or delete posts. If a moderator or administrator edited the post, they may leave a note as to why they’ve edited the post at their own discretion.
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How do I add a signature to my post?
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
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Why can’t I access a forum?
Certain forums are limited to certain groups. All forums are set to "read-only" for guests. Registered Users may read, post and perform other actions in all the Customer Service Forums, all the Scripting Answers Forums and the ipowerShell Pro Forum (in Product Support Forums.) Customers may read, post and perform other actions in all of the SAPIEN Forums.
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How can I report posts to a moderator?
You should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.
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What is the “Save” button for in topic posting?
This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
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Formatting and Topic Types

What is BBCode?
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.
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How do I use the BBCodes for PowerShell and VBScript?
The simplest way to use the BBCodes for PowerShell and VBScript is to click the relevant button and then paste your code between the bracketed tags. This default method will include line numbers in your code starting at the number one. If you wish to set your own starting line number, add "_ln=[NUMBER]" to the tags within the brackets. Example: [powershell_ln=10]This is the 10th line of code.[/powersehll_ln] This will cause the line number to begin with the number 10. If you do not wish to use line numbers at all, simply add "_nln" to the tags within the brackets. Example: [vbscript_nln]This text has no line numbers[/vbscript_nln]. This will display the code without line numbers.
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Can I use HTML?
No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.
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What are Smilies?
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.
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Can I post images?
Yes, images can be shown in your posts. You can upload the image to the board. Alternately, you can link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image in this manner use the BBCode [img] tag.
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What are global announcements?
Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel.
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What are announcements?
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted.
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What are sticky topics?
Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible.
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What are locked topics?
Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.
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User Levels and Groups

What are Administrators?
Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.
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What are Moderators?
Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
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What is “The team” link?
This page provides you with a list of board staff, including board administrators and moderators and other details such as the forums they moderate.
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Private Messaging

I cannot send private messages!
There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.
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I keep getting unwanted private messages!
You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
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I have received a spamming or abusive e-mail from someone on this board!
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
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Friends and Foes

What are my Friends and Foes lists?
You can use these lists to organize other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
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How can I add / remove users to my Friends or Foes list?
You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
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Searching the Forums

How can I search a forum or forums?
Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advanced Search” link which is available on all pages on the forum.
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Why does my search return no results?
Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.
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Why does my search return a blank page!?
Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.
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How do I search for members?
Visit the “Members” page and click the “Find a member” link.
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How can I find my own posts and topics?
Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
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Topic Subscriptions and Bookmarks

What is the difference between bookmarking and subscribing?
Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
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How do I subscribe to specific forums or topics?
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
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How do I remove my subscriptions?
To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
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Attachments

What attachments are allowed on this board?
Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the board administrator for assistance.
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How do I find all my attachments?
To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.
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